Manager, Risk Operations and Business Continuity - Toronto, Canada - Toronto Community Housing

Toronto Community Housing

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job #:

7572

Division:

Legal

Vacancy Type:

Full-time Permanent

Affiliation:

Non-Union:
Management & Exempt

Contract Length:
Grade:

08
- # of Vacancies:

1

Salary/Hourly:

91, ,690.27

Work Details (Days/hours):

36.25 hours per week, Monday to Friday

Posted Date:

2/17/23

Existing or New:

Existing

Deadline to Apply:

3/6/23

Make a difference

Reporting to the Director, Risk Management & Insurance, the Manager, Risk Operations and Business Continuity will support in the advancement of a proactive risk management culture at Toronto Community Housing Corporation (TCHC).

The Manager, Risk Operations and Business Continuity will act as the domain expert and will function with a high level of autonomy to provide operational accountability on
_ Property Insurance & Claims Management _and Business Continuity in a manner that aligns with TCHC's tenant focused culture.

In this role, the incumbent will develop and maintain standardized policies and procedures and practices, drive capacity building and integration activities, and implement a multi-tiered tenant and staff education plan with a focus on awareness raising and behavior modification across TCHC.

In doing so, the incumbent will be required to adopt a client-centric service model, while fostering strategic partnerships with internal partners and external agencies, while ensuring to exercise strategic and operational leadership and decision making to enable the delivery of timely and efficient risk management and business continuity, containment, and restoration services.

What you'll do

Claims Management
Property_
Strategic and operational leadership and decision making for property claims management;
Identify/implement loss/damage control matters and develop risk mitigation plans;
Colead the claims review committee to review property claims over $250K;
Participates in mediations, both private and mandatory and claim settlement ;
Develop and maintain claims management policies and procedures;
Develop and implement standardized risk and claims management advisory services;
Develop and implement standardized risk and claims management training program;
Develop and maintain integrated claims dashboard reports for executive leadership and the Board
Business Continuity_
Strategic and operational leadership for management corporate business continuity framework;
Develop and implement the TCHC Business Continuity framework with partnership with Business Operations Emergency Management function;
Develop and implement three (3) year Business continuity work plan;
Ensure the TCHC Business Continuity Framework is aligned with legislative requirements;
Foster strategic partnership with Toronto Fire Services, City of Toronto
Office of Emergency Services, tenant groups, and other partners;
Support sustainability of a business continuity program in alignment with industry best practices
Education_
Lead the development and implementation of a corporate business continuity plan, with the incorporation of business impact and risk assessment tools
Supports the delivery of the RM&I education sessions to leadership team as required, while leveraging the most appropriate education and communication channels, methods, or techniques
Supports in providing oversight to the centralized electronic business continuity repository for all corporate education initiatives and business continuity plans for Divisions and staff across the TCHC portfolio
Ensure Business Continuity education and plans are aligned with legislative and regulatory requirements

What you'll need

Bachelor's Degree required; Master's Degree is highly preferred.
Completion of one (1) of the following programs:
Canadian Risk Management (CRM);
Chartered Insurance Professional (CIP); or
Associate Business Continuity Professional (ABCP)
Minimum three (3) years in risk management, business continuity, claims management, insurance management, and/or related experience required; in a large and/or complex public sector organization serving a diverse client population required;
Minimum three (3) years in a risk advisory role requiring partnership with internal (e.g. business units, legal counsels, leadership) and external (e.g. municipal/provincial agencies, legal counsels, insurers, vendors) partners.
Advanced knowledge and/or practice in the areas of enterprise risk management, claims management, & insurance management principles;
Demonstrated ability to:
Lead department change initiatives;
Develop department policies and procedures;
Lead enterprisewide capacity building initiatives;
Lead the development of multitiered education plans with a focus on awareness raising and behavior modification;
Foster strategic partnerships with internal (e.g. business units, legal counsels, leadership) and external (e.g. municipal/provincial agencies, legal counsels, insurer