Coordinator, Client Services - Vancouver, Canada - Borden Ladner Gervais LLP
Description
We areBLG:
Canada's Law Firm. Our culture is one of vigilance and curiosity, Firm-wide collaboration, unfailing mutual respect and dedication. We pride ourselves on having standout talent and delivering an exceptional client experience.
We are a future-minded Firm delivering high-value advice and known for our unwavering commitment to innovation, diversity and inclusion, community involvement and talent development.
Borden Ladner Gervais LLP (BLG) a leading, innovative and client-focused law firm in Canada is seeking the following:
The key responsibilities of this role are:
- Direct contact with clients to obtain payment of accounts while maintaining the client relationship
- Meetings with lawyers to achieve and maintain appropriate AR and WIP levels
- Reconcile client payments and accounts
- Liaise with Practice Billing Coordinators for resolution of unpaid A/R or billing issues
- Prepare various reports as requested
- Report collection status to the lawyers and management
- Updating notes in the collection software
- Any other task as assigned by the Manager, Client Services
Key competencies:
- Minimum two years of experience in a professional services firm
- Law firm experience preferred
- Excellent communication and interpersonal skills
- Experience with Aderant (CMS) an asset
- Intermediate level Excel experience
- Postsecondary degree at either a College or University level is required
- Strong verbal and written communication skills
- Strong analytical skills
- Attention to detail
- Deadline focused and able to set priorities while maintaining flexibility
- A team player with good interpersonal skills
- Available to work overtime when necessary
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