Project Manager - Toronto, Canada - Canada Life Assurance Company

Canada Life Assurance Company

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Job Description:

At Canada Life, we believe in improving the financial, physical and mental well-being of all Canadians. The foundation of our strategy is to put the customer at the centre of everything we do.

An important part of putting our customers at the centre is ensuring that we provide quality project delivery services and support to the business which arms them with the tools required to delight our customers.

The Group Customer Technology team is responsible for delivering technology solutions to our Group Customer business partners for the benefit of advisors, plan sponsors, plan members and staff who support those stakeholders.

Reporting to the Manager Project Delivery within the Group Customer Technology, Group Life & Health Account, the Project Manager is responsible for leading a variety of delivery initiatives, working with business unit and technology leaders, cross functional teams, project team members and external parties to ensure projects are well-defined, planned and delivered, using Agile Scrum, Waterfall or Iterative Waterfall delivery methodologies.

Accountabilities:

Responsible for product delivery and client/stakeholder satisfaction and relationship management
Responsible for intake, scoping, planning, execution and deployment of technology solutions from ideation to production.

Discover/Scoping

Working with the portfolio team, utilizes intake and formalized discovery processes to perform high level analysis and work with business partners and the architecture team to define the problem/opportunity, expected business benefits, tshirt size estimate and prepare an initiative brief.
Working with the architectural team and business partners, gather enough high level requirements to develop a high level system impact assessment, scoped solution and business case.

Planning

Partner with senior, multiple and/or executive stakeholders to conduct planning and to develop the project charter, goals, objectives and delivery methodology.
Perform risk planning and analysis (qualitative & quantitative), including risk identification and risk response planning.
Facilitate the completion of an organizational change management assessment and work with the business to prepare an organizational change management plan

Execution & Operationalization

Demonstrates management of full project lifecycle for multiple initiatives or workstreams varying in complexity and stakeholders, ensuring the effective execution of projects to deliver a product or solution that satisfies stakeholder expectations and achieves project success criteria (schedule, budget, team cohesion, regulatory, etc.)
Track and monitor process, identify and manage variances and changes, and distribute information and reports on a timely and informative basis.
Execute plans using, and integrating, different delivery approaches / methods when needed
Raise, track, and resolve issues and manage conflicts or remove barriers across multiple stakeholders with mínimal escalation
Effectively manage and support agile scrum teams delivering iterative value
Execute Canada Technology processes effectively, including adherence to compliance processes and exercising sound judgment, ensuring documentation is completed
Successfully operationalize / transition project to production and maintenance
Lead post implementation reviews

Must-Have:

3+ years as a Project Manager in a Technology delivery environment
Degree in related discipline (Computer Science, Commerce, Business Administration, Management Information Systems, etc) or equivalent combination of training and experience.
Strong analytical and problem solving skills, particularly critical thinking, with a strong attention to detail.
A focus on understanding the desired business outcomes and delivering to meet those outcomes
Customer centric approach to problem solving with the ability to collaborate, resolve conflicts, and reach consensus with others.
Ability to work in a virtual team environment, facilitating and contributing to work across geographies and across other functional teams
Comfortable working in a fastpaced, dynamic environment and operating under levels of uncertainty
Keen negotiation skills and the ability to facilitate discussions, prioritization and decision making across multiple business areas and multiple technology teams to achieve project objectives.
Ability to adapt to changing priorities.
Ability to plan and execute initiatives using agile scrum or waterfall delivery methods.
Ability to influence and negotiate winwin outcomes among crossfunctional teams.
Ability to grasp concepts quickly and to work independently with mínimal direction.
Strong organizational skills with the ability to manage multiple competing projects and priorities under time pressure without compromising quality.

Nice-to-have: