Host/hostess - Hanover, Canada - Chucks Roadhouse Bar & Grill
Description
Job Overview:
We are seeking a friendly and outgoing individual to join our team as a Host/Host.
As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and creating a welcoming atmosphere.
Duties:
- Greet and welcome guests upon arrival with a warm and friendly demeanor
- Escort guests to their tables and provide menus
- Assist in seating guests according to their preferences and the availability of tables
- Maintain a clean and organized host/host station
- Answer phone calls and assist with reservations or inquiries
- Communicate effectively with restaurant staff to ensure smooth operations
- Help to manage waitlists during peak hours
- Provide accurate wait time estimates to guests
- Assist in bussing tables and resetting them for new guests when needed
Qualifications:
- Previous experience in guest services, preferably in a restaurant or hospitality setting
- Excellent communication skills, both verbal and written
- Familiarity with POS systems is a plus
- Strong customer service skills with the ability to handle difficult situations calmly and professionally
- Ability to multitask and work in a fastpaced environment
- Exceptional phone etiquette and the ability to handle high call volumes
- Basic knowledge of food service procedures and etiquette
Note:
All positions at our company are paid, including internship positions.
Job Types:
Full-time, Part-time, Casual, Seasonal
Pay:
$15.60-$16.55 per hour
Flexible Language Requirement:
- French not required
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- On call
- Weekends as needed
Experience:
- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location:
In person
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