Job Id #30168: Receptionist - Hamilton, Canada - City of Hamilton

City of Hamilton

Verified Company

Hamilton, Canada

5 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Contribute to the City of Hamilton, one of Canada's largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more.

Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees.

Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason
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Job ID #30168:Receptionist

Small Business Enterprise Centre**:

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Union: CUPE Local 5167

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Job Description ID #:5559

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Duration:12 Months,

This vacancy is for a period of up to 12 months due to illness.

SUMMARY OF DUTIES

Reporting to the Co-ordinator, Small Business Enterprise Centre, assist in the administration (answer phones, scheduling appointments, organize meetings, file/ data management) and provide frontline counter support the sharing of information and resources with business owners/ inquiries.

Support HBC programs including Starter Company Plus Summer Company and Launch Local. Perform clerical support duties within the office and support Ontario business registrations.

GENERAL DUTIES

Answer telephone by providing information and taking and relaying messages to staff.
Triage walkin inquiries, sharing general resource materials and supporting clients to connect with appropriate HBC programs and resources.
Maintain a record of appointments and interactions to support monthly reporting.
Intermediate capabilities and familiarity with Word, Excel, Outlook, PowerPoint programs.
Input client information into HubSpot (contact management system).
Receive and file client information.
Distribute messages, receive and answer routine enquiries from clients and public.
Assist in the scheduling of meetings, communication to clients, trainers, mentors and program staff.
Complete telephone and online surveys with program participants and maintain data to support Ministry reporting requirements.
Perform other duties as assigned which are directly related to the responsibilities of the position, including assisting with Ontario business registrations.

QUALIFICATIONS

Previous office experience related to duties listed above normally acquired through a combination of education and related work experience.
Demonstrated ability to answer and redirect calls and walkins as necessary in an efficient and courteous manner.
Experience in a computerized environment. Intermediate knowledge of Microsoft Office XP (Microsoft Outlook, Word and Excel).
Demonstrated ability to word process correspondence and documents.
Must be able to communicate well with the public in a courteous, tactful manner.

Ability to multi-task and work within a multi-faceted work environment with continuous disruptions.

Disclaimer:

Terms:

The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes.

Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination.

The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship.

If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.