Bilingual Customer Service Specialist - Dorval, Canada - Bailey Metal Products Ltd

Bailey Metal Products Ltd

Verified Company

Dorval, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Location:
Bailey Metal Products Limited - Dorval, QC

Department:
Customer Service

Reports to:
Customer Service Manager (Retail Sales - East)

About Bailey

Why Join Our Team?

Market competitive remuneration package
Employerpaid comprehensive benefit package
RRSP matching program
Education support program
Onthejob training
Employee referral program
Personal protective equipment allowance

Position Summary

What you'll do:

Answer phones quickly, professionally, courteously, and direct incoming calls to appropriate individuals.
Field and respond to inquiries regarding products, service, pricing, lead time, delivery, returns, and complaints.
Research and resolve customer problems, acting as the customer liaison between other company departments when necessary.
Understand and emphasize product features and benefits.
Handle inbound, unsolicited prospect calls and convert them into sales.
Review customer purchase orders and identify opportunities for upselling.
Manage a specific customer base or product segment as assigned providing complete customer service.
Establish and maintain relationships within the assigned account base and with outside sales force.

What you'll need:

Bilingual (French) is required.
High attention to detail in a complex environment.
Must be proficient in Microsoft Office, especially Microsoft Excel and Outlook.
Must have exceptional organizational skills and written and verbal communication skills.
Experience using SAP within the manufacturing industry is strongly preferred.
Experience in building materials or construction is a strong asset.
Customer service experience (ideally in manufacturing) is an asset.
A bachelor's degree is an asset.
Selfstarter with the ability to work in a fastpaced environment.

Working Conditions: