Bilingual Customer Service Representative - Montréal, Canada - TTEC

TTEC
TTEC
Verified Company
Montréal, Canada

1 month ago

Sophia Lee

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Sophia Lee

beBee Recruiter
Description
Bilingual Customer Service Representative - German-English - Work from Home in Canada

At TTEC, we're all about the Human Experience. Elevated.

As a
Bilingual Customer Service Representative speaking German & English working remotely in Canada, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience (including Great Place to Work(r) in Canada for two years in a row) and company culture.

This position is open to residents of
British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Ontario, Quebec, and Saskatchewan.



What You'll be Doing


Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.


During a Typical Day, You'll

  • Answer incoming communications from customers
  • Provide stellar customer service
  • Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

  • Fluent in German and English, Spanish is a plus
  • 6 months or more of customer services experience
  • High school diploma or equivalent
  • Computer savvy
  • A quiet, private place in your home where you can work without background noise (trust us, you'll appreciate the quiet)

What You Can Expect

  • All positions are permanently remote and fulltime
  • Material is shipped at your place
  • Knowledgeable, encouraging, supporting and present leadership
  • Diverse and community minded organization
  • Careergrowth and lots of learning opportunities for aspiring minds
  • And the competitive pay, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you

A Bit More About Your Role
You'll report to a Team Lead. You'll contribute to the success of the customer experience as well as the overall success of the team.


About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.

On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day.

These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer.

TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.

We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.

We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.

As a global company, we know diversity is our strength.

It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.


Primary Location:
: CA-Quebec-Montreal AtHome

Job:
: _Customer Care Representative

JSGYM-TE
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