Customer Service Representative - Edmonton, Canada - Linde plc

Linde plc

Verified Company

Edmonton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Full time

Description

Customer Service Representative (Full Time) - Edmonton, AB
Linde is a leading global industrial gases and engineering company with 2022 sales of $33 billion.

We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain and protect our planet.

Customer Service Representative - Edmonton, AB
Primary Purpose

Responsible for daily inbound customer inquiries, timely dispute resolution, and administrative tasks to deliver exceptional customer service to clients in Alberta, while meeting or exceeding service level and capital targets.

Key Accountabilities:

Initiate dispute resolutions, including preparation of backup documentation as required
Engage and/or escalate to appropriate individuals within the organization to assist in dispute resolution
Process customer payments, credits and rebills, with strong attention to detail in keeping with financial regulations, approvals and auditing requirements
Perform account maintenance as requested, including account creation, address/name/PO changes, billing structure adjustments, and invoicing requirements all while observing approval requirements
Recommend, where appropriate, submission of customer accounts to outside collections agencies, bad debt writeoff, and communicate bankruptcy notices
Assist and collaborate with Territory Managers and other departments on matters related to customer care, with a keen focus on delivering the best service possible
Coordinate account financial adjustments, offsets, writeoffs, and payment research
Facilitate invoice payment by promoting various software tools available to our customers
Covering team members' leave (vacation, medical, etc.) and filling in as required

Required Qualifications:

Completion of a 2year Degree or Diploma, preferably in Office Administration, Accounting, or equivalent experience
2 years of customer service experience in a fastpaced environment
A keen eye for detail and problemsolving
Strong customer service skills and professional demeanor
Excellent communication and interpersonal skills
Capable of working both individually and as part of a team, sometimes with mínimal supervision
Ability to multitask and maintain calm under pressure
Motivated to continuously learn and adapt to new challenges and opportunities, with the ability to crosstrain for efficiency purposes and professional development
Solid working knowledge of MS Office, especially Word & Excel
A positive attitude and collaborative spirit with the ability to work as part of a diverse team

Preferred:

Background in Accounting, Accounts Receivable, Credit and Collections strongly preferred
Experience using ERP software, JD Edwards preferred
Ability to work with data and reporting software tools
Exceptional organization and time management skills
Linde has an extensive background check process which may include but is not limited to, a criminal background review, reference checks and employment verification._
Linde Canada Inc. is committed to providing accommodations for people with disabilities. Applicants requiring accommodation during the recruitment and selection process are encouraged to make their needs known in advance if accommodation is required. We will work with you to meet your needs._
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status._

Primary Location Alberta-Edmonton

Schedule Full-time

Job Sales & Marketing

Job Posting Mar 14, 2024, 11:00:00 PM

Unposting Date May 19, 2024, 10:59:00 PM