Manager - Delivery Initiatives - Montréal, Canada - BMO Financial Group
Description
105 rue St-Jacques O Montreal Quebec,H2Y 1L6Supports an assigned senior leader in executing strategic priorities for the business/group.
Gathers and integrates information to promote the effective and profitable operation of the business/group and enhances the Bank's profile in the marketplace.
Works with stakeholders to
interpret financial and business results, understands the operating environment & emerging trends and provides planning, support and recommendations to improve operational effectiveness and tracks achievement of objectives.
including operational and compliance risk and management of the attestation/reporting process specific to the business. Provides strategic counsel on community/industry events and directs and coordinates the logistics of these events. Supports the development of effective,
consistent communications for the business/group senior leader and for the leadership team.
- Acts as a trusted advisor to assigned business/group and assists in the development of business strategies and plans to ensure readiness to meet changing business needs & strategies to support future growth.
- Assists in the development of strategic plans. Supports the determination of priorities, current initiatives and planned initiatives in partnership with the business/group and supports requirements related to strategic management for the business/group.
- Works with stakeholders to establish the key business initiatives/priorities to support the strategic direction.
- Influences and negotiates to achieve business objectives.
- Recommends and implements solutions based on analysis of issues and implications for the business.
- Leads the development of the communication strategy focusing on positively influencing or changing behaviour.
- Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
- Provides input into the planning & implementation of operational programs.
- Supports development and execution of strategic initiatives in collaboration with internal and external stakeholders.
- Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
- Conducts independent review, analysis, and resolution of strategic issues.
- Monitors and tracks performance, and addresses any issues.
- Designs and produces regular and adhoc reports, and dashboards.
- Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
- Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.
- Builds effective relationships with internal/external stakeholders.
- Ensures alignment between stakeholders.
- Acts as the primary point of contact for service / customer complaint escalations managing the process and communication and following up to ensure customer satisfaction and optimizing overall customer experience.
- Ensures the effective planning and control of unit operating expenses in accordance with business forecasts to ensure spending is maintained within budget.
- Coordinates budgets and reporting to track actual results vs. budget.
- Employs systems (e.g. customized exception reports, tracking reports etc.) to manage information.
- Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
- Focus is primarily on business/group within BMO; may have broader, enterprisewide focus.
- Provides specialized consulting, analytical and technical support.
- Exercises judgment to identify, diagnose, and solve problems within given rules.
- Works independently and regularly handles nonroutine situations.
Qualifications:
- Typically between 7 years of relevant experience and postsecondary degree in related field of study or an equivalent combination of education and experience.
- Deep knowledge and technical proficiency gained through extensive education and business experience.
- Verbal & written communication skills
- Indepth.
- Collaboration & team skills
- Indepth.
- Analytical and problem solving skills
- Indepth.
- Influence skills
- Indepth.
- Data driven decision making
- Indepth.
This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec.
Compensation and Benefits:
$68, $126,000.00
Pay Type:
Salaried
The above represents BMO Financial Group's pay range and type.
Salaries will vary based on factors
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