Field Service Technician - Regina, Canada - Xerox

Xerox

Verified Company

Regina, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

City- Regina- State/Province- Saskatchewan- Country- Canada- Department- Technical Customer Services- Date- Friday, May 12, 2023- Working time- Full-time- Ref# Job Level- Individual Contributor- Job Type- Experienced- Job Field- Technical Customer Services- Seniority Level- Entry Level
Description & Requirement:

About Xerox Holdings Corporation

Purpose:
Added to Job Family Technical Customer Services
CS in scan/refresh process
Accountable for providing service to Xerox customers based on assigned equipment & geographic location.

Scope:

Specific:
Individual Contributor. Interfaces both internally within functional area (services) as well as with external customers in providing service that delights the customer.

General:

Intermediate level job with some work experience
Has developed knowledge and skills through formal training & applies these to complete assigned work within own area of expertise
Identifies problems in straightforward situations, and makes sound decisions using standard procedures
Works within established procedures with a moderate degree of supervision

Primary Responsibilities:

Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and customer call assistance.
Manage call activity; perform call close administrative requirements.
Take responsibility for customer satisfaction through proper use of customer management skills and engage the support of other Xerox personnel as required.
Adhere to proper escalation procedures to resolve customer issues.
Provide customer training on assigned products in accordance with current field procedures.
Responsible for assigned company assets (i.e. parts, tools, communication and computing devices, vehicles)
Responsible for supportive participation in team functions and adherence to agreedupon practices and procedures developed by the Team.
Assist other service reps as required with; call support, knowledge sharing & problem resolution
Utilize work and achieves business results (PEP metrics) management processes that maximizes productivity
Takes ownership for customer & technical problem resolution with mínimal support required.
Participates in discussions on focus areas or processes.
Manages and plans activity to ensure productive workday.
Responsible for a full assigned workload territory with mínimal assistance.

LI-AP