Customer Service Representative: Adoptions - Ottawa, Canada - Ottawa Humane Society

Ottawa Humane Society

Verified Company

Ottawa, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Customer Service Representative (CSR): Adoptions is responsible for assisting the public through the process of adopting Ottawa Humane Society (OHS) animals.

This is a full time position with a 4 week repeating schedule:
Week - Monday 11:30 a.m. to 8 p.m.; Tuesday to Thursday 11 a.m. to 8:30 p.m.
Week - Monday 11:30 a.m. to 8 p.m.; Tuesday 11 a.m. to 8:30 p.m.; Wednesday 3:30 p.m. to 8:30 p.m. Saturday 11 a.m. to 5 p.m.; Sunday 9 a.m. to 6 p.m.
Week - Monday 3:30 p.m. to 8:30 p.m.; Tuesday and Wednesday 11 a.m. to 8:30 p.m.; Saturday and Sunday 9 a.m. to 6 p.m.
Week - Monday 11:30 a.m. to 8 p.m.; Tuesday to Thursday 3:30p.m. to 8:30 p.m.

What would you do?

Provide consultation and support for OHS clients seeking to adopt an animal
Provide information to OHS clients on good animal care practices
Monitor the health and safety of animals available for adoption
Provide adoption followup services
Support operations in the Buddy and Belle retail boutique by processing sales transactions, maintaining and organizing stock, and promoting OHS goods for sale
Maintain the Adoption Centre and Buddy and Belle boutique area, facilities, and equipment
Ensure appropriate fees are collected and accounted for
Enter data and maintain data integrity in Chameleon
Support the activities of coworkers, volunteers, students and work placements and provide orientation and training as required
Be thoroughly familiar with pertinent legislation, regulations, guidelines, OHS policies, procedures, collective agreement, and good animal care practices
Produce and maintain accurate reports, records, and files
Participate in supervision, evaluation, training and other meetings as required
Participate in the identification and evaluation of OHS program goals and objectives
Participate in professional development opportunities
Represent the OHS in a professional manner
Participate in public relations and promotional activities as required
Will be required to assume some of the responsibilities of

CSR:
Intake

May be required to assume some of the responsibilities of the Supervisor: Customer Service or Coordinator: PAL

Qualifications:

Secondary school diploma or equivalent
Minimum of one year experience in customer service
Animal handling experience preferred
Proficiency in Microsoft Office Suite
Professional working proficiency in spoken and written English is required

Essential Duties and Working Conditions:

Employee may be required to work evening, holiday and weekend shifts
Employment is conditional upon the ability to provide services in a safe manner, including, but not limited to, lifts and transfers of large animals and interaction with potentially aggressive animals
Employee will be required to wear a uniform designated by the employer
Employment is conditional upon maintaining confidentiality of OHS information
Employment is conditional upon the ability to work around all species of animals safely

Salary:
$20.32-$24.72 per hour

Education: