Guest Services Representative - Toronto, Canada - Holiday Inn Toronto International Airport

Holiday Inn Toronto International Airport

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Full time

Description

Looking for a career change? Join one of Canada's most successful and multicultural Hospitality companies, that strives to take your talent to the next level.

With 19 hotels owned and managed by Easton's Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization.

As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees.

If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton's is your career partner of choice.

The Easton's team believes that excellence is achievable only in an environment that embraces and promotes Equity, Diversity & Inclusion (ED&I).

Our company is challenging the way we work, think, and develop an inclusive workplace.

Our commitment to ED&I allows us to achieve our vision and mission and ensure a more equitable future for all.

About the Hotel:

Holiday Inn Toronto International Airport is a large 451-room full-service hotel, owned and operated by Easton's Group of Hotels. Close to Pearson Airport, it features a large restaurant and bar with over square feet of banquet space.

Benefits:

Health, Vision, and Dental Coverage
Wellness Days
Employee Social Events
On-Site Parking
Deferred Profit-Sharing Plan
Onsite Gym/Pool
Career Development
Hotel Discounts at IHG and Easton's Group of Hotels properties

Overview:

Holiday Inn Toronto International Airport is looking for someone with strong guest service skills and hotel front desk experience to join our team as a Guest Services Representative

This is a full-time position. Shifts will be 3pm to 11:30pm or 4pm to 12:30am. Must be available to work 5 shifts per week on a rotating schedule depending on business demands. Reliable transportation required.

What you will be doing?

Welcome guests in a friendly, prompt, and professional manner.
Register guests, issue room keys, provide information on hotel services and room location; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift.
Upsell rooms where possible to maximize hotel revenue.
Respond appropriately to guest requests; promotes hotel services, facilities, and outlets; provides guests with information such as local attractions and directions to increase satisfaction. Make appropriate service recovery gestures to ensure total guest satisfaction.

What are the requirements this role?

Friendly & hospitality focused.
At least one (1) year of guest services experience at a hotel
Strong communication/customer service skills as a significant amount of time are spent interacting with guests.
Available to work any shifts, including nights, weekends, holidays and overnight when required.

**The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.