Customer Service Representative - Richmond, Canada - Industrial and Commercial Bank of China (Canada)
Description
Employment Status:
Part-Time Permanent
Location:
Richmond Branch
Responsibilities:
- Provide quality customer service to new and existing clients;
- Complete customer transactions in a courteous, accurate and timely manner;
- Process counter transactions in a manner that meets customer expectations;
- Identify sales opportunities and make referrals to the sales team for followup and closure to meet business goals set by the Branch;
- Provide administrative support to Personal Banking Representatives and the Operations Officer.
Qualifications:
- Be fluent in English and Mandarin OR Cantonese;
- Accuracy and attention to detail;
- Proven customer service, sales, cash handling experience or equivalent;
- College Diploma or higher level of educational achievement in relevant fields in Finance, Economics, Accounting, or Business Administration;
- Demonstrated interpersonal, communication, and analytic skills;
- Proficiency with computers and software tools, the ability to quickly adapt our internal systems and software packages;
- At least one year of work experience.
Job Types:
Part-time, Permanent
Part-time hours: 30 per week
Benefits:
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Tuition reimbursement
- Vision care
Schedule:
- Day shift
Supplemental pay types:
- Bonus pay
- Overtime pay
Application question(s):
- Are able to deliver professional service in both English and Chinese?
Experience:
- customer service: 1 year (preferred)
Work Location:
One location
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