Client Solutions Manager, Middle Market - Markham, Canada - Gallagher
Description
About Us:
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper.
We live a culture defined by _The Gallagher Way_, our set of shared values and guiding tenets.
A culture driven by our people, over 45,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.
At Gallagher, you can build a career whether it's with our brokerage division, our benefits and HR consulting division, or our corporate team.
Responsibilities:
As Client Solutions Manager you will be working directly with our commercial clients in delivering the world-class customer service Gallagher is so well known for.
This means you will be managing an existing portfolio of clients - driving the renewal cycle, handling day-to-day policy changes, interfacing with insurers and marketing policies as required.
How You Will Impact The Business- Supporting a designated portfolio of Commercial Clientele, playing the lead role in business retention and continually building upon customer relationships.
- Review accounts at renewal, taking the vital steps in placing coverage required by the client, remarketing when required, adhering to binding authority set out by carriers.
- Respond to client inquiries quickly and efficiently, maintaining the quick turnaround time for any actions required on behalf of the client.
- Identify upselling and crossselling opportunities, driving the creation of quality leads, working with Account Executives in binding the client.
- Consistently acting to upgrade insurance market knowledge, keeping abreast of new products and policy changes.
- Work with Account Executives on crossselling opportunities and accessing resources within Gallagher.
Qualifications:
What Makes You Successful
- Being solution oriented has always allowed you to offer clients the most resourceful and innovative solutions.
- Strong communication and interpersonal skills enable you to develop deep relationships with clients and build synergy with colleagues quickly. People love working with you, and you with them
- Being in a fastpaced, dynamic environment brings out the best in you.
- You're always able to prioritize effectively which allows you to exceed client expectations every time
- Always maintaining a keen eye for detail comes easy and is key part of what has made you successful in your past roles.
- Highly techsavvy, with an ability to learn new systems, tools and processes.
- 5+ years of Commercial Insurance Brokering experience required.
- Experience within specific insurance verticals (i.e. Manufacturing, Hospitality, Construction, Realty, Transportation etc.) strongly preferred.
- CAIB, CIP, CRM or other relevant certifications/designations highly valued.
- Active and in good standing RIBO license.
- Knowledge of EPIC considered an asset.
- Secondary School Diploma required, College or University Degree preferred.
Work Environment Hybrid (Agile) - We at Gallagher enjoy the benefits of working remotely while also collaborating and interacting with each other in the office.
Gallagher offers competitive salaries and benefits, including; medical, dental, vision plans, life and accident insurance, pension plan, employee stock purchase plan, educational expense reimbursement, employee assistance programs, opportunity for flexible work hours, and training programs.
LI-SS1 #LI-Hybrid
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