Service Desk Technician - London, Canada - Leavitt Machinery Canada Inc.

Leavitt Machinery Canada Inc.
Leavitt Machinery Canada Inc.
Verified Company
London, Canada

1 month ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

The Opportunity


The Service Desk Technician is responsible to provide Tier 2 support to the end-user for the organizational technology environment and desktop user technology needs.

With support from a Senior Service Desk Analyst, the Service Desk Technician will provide first and second-level support to internal users.


Duties include the following:

  • Provides feedback and system status updates to users and logs all requests into the problemtracking system.
  • Monitors and reports calls/call metrics from the time they are opened until the time they are closed while at the same time ensuring customer satisfaction
  • Assist with the deployment of new equipment, onpremises and remotely, including laptop/desktop, monitors, phones and peripherals.
  • Troubleshoot and resolve enduser hardware, operating system, and softwarerelated problems
  • Provide basic PC troubleshooting: manage power options, control panel, and image PCs, as needed
  • Address printer needs: install, change toners, troubleshoot errors, etc.
  • Troubleshoot and resolve basic network and server access problems for endusers
  • Assist in collecting information for the equipment inventory.
  • A passion for IT and Customer Support
  • Excellent verbal/ written communication skills strong documentation skills
  • Ability to logically define problems, collect data, establish facts, and draw valid conclusions
  • Demonstrate strong organizational skills and attention to detail
  • Work on multiple tasks simultaneously with regular interruptions
  • Complete tasks effectively within a reasonable amount of time
  • Ability to work well with others in a team environment
  • Proactively acknowledge when there is a problem
  • Willingness to learn and take direction; asks questions when appropriate
  • Comfortable and professional in facetoface and phone interaction with endusers

Technical Knowledge

  • Windows Server operating systems, and Active Directory
  • Local and wide area networking and security devices
  • Remote Desktop Services
  • Remote management and Enduser support tools
  • Must be able to lift/move up to 50lbs throughout a work shift
  • Ability to climb ladders and crawl under desks
  • A valid driver's license and the ability to travel as needed
The applicant will be expected to work on-site, from your Coquitlam office.


Required Education, Experience & Skills:


  • High School Diploma or GED
  • Current enrollment in a certification program in IT, undergraduate program in MIS or another computerrelated field
  • Knowledge of personal computers (Outlook, Microsoft Office Suite, Windows Operating System (7/10)
years of IT experience in supporting desktop environments

  • Degree in a technical discipline is an asset

About Us
Leavitt Machinery is one of the fastest-growing materials-handling equipment dealers in North America.

We offer new and used equipment sales, short and long-term rentals, emergency and preventative maintenance, operator training, and parts support.

Our vision and spirit is entrepreneurial; it's that spirit that has enabled us to grow from 10 to 28 branches, and to 500+ employees.

We are now several times larger than our closest competitor, and we deal with over 10,000 customers.

**DOES YOUR CAREER NEED A LIFT?
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