Lead Systems Administrator - Toronto, Canada - Homebase

Homebase

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Hi, Future Homie

As a Homie, you'll be part of an
_unstoppable_ team that puts customers first, embraces each day with excitement, and strives for excellence in everything you do.

We're revolutionizing the way small businesses manage their teams and grow their business.

What this means for you is a shared passion for innovation and making a difference for the people we serve.

So what do you say, will you join us on our mission to empower small businesses?

As a Homie, you are a bar raiser, which means you come with

8+ years of IT Systems / Internal Help desk experience
Bachelor's degree or equivalent experience
Understanding and experience with Mac and Windows OS, mobile devices, Firewalls, Routers, Google Workspace, SSO/SAML (Okta), and general software troubleshooting
Ability to effectively communicate technology, infrastructure, and process needs
Demonstrated a sense of urgency and history of affecting change through process and workflow enhancements
Excellent written and verbal communication skills, strong interpersonal skills
A history of working independently while being accountable for deliverables
Ability to work in the office weekly on Tuesdays and Wednesdays

As a Homie, you will make an impact by
Managing all aspects of hardware/software installation, as well as all levels of technical support for the entire organization.

You will also be responsible for providing strategic and tactical planning, development, evaluation, and coordination of information technology and business systems.

Provide help desk and technical services assistance to onsite and remote employees
Provide troubleshooting to resolve employee hardware and software malfunctions/failures
Facilitate procurement of enduser hardware and equipment
Install and update network system requirements/improvements as they are released
Evaluate performance and connectivity issues of all equipment, software, and hardware
Keep sensitive information associated with all forms of technology private and confidential
Maintain user accounts, access privileges, network, and system security
Managing, imaging, and inventorying of user equipment
Enhance IT and help desk workflows and automation to increase efficiency
Planning, testing and implementation of all IT infrastructure
Maintain documentation of IT systems
Responsible for research and development of assigned projects as it relates to changing technology and making recommendations

What We Offer

Stock Options
Everyone is an Owner
Comprehensive medical coverage for you and your eligible dependents premiums 100% paid by Homebase
RRSP plan + 4% company match
Employer supplemented Medical, Dental, and Vision Insurance Plans
Companypaid holidays and 20 days accrued PTO per year
Continued learning and development stipend
Paid parental leave
Topoftheline equipment and stipend for workspace setup
Work from home Monday, Thursday, & Friday
Meals provided at our vibrant workspaces
Team offsites and monthly opportunities to engage with fellow Homies

What to Expect During the Interview Process