Call Center Application Specialist - Toronto, Canada - BDO

BDO
BDO
Verified Company
Toronto, Canada

4 weeks ago

Sophia Lee

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Sophia Lee

beBee Recruiter
Description

Putting people first, every day
BDO is a company focused on building strong relationships with our team members and clients. Our professionals deliver exceptional service daily, offering reliable advice and insights.

In return, we provide an award-winning environment that prioritizes your personal and professional development.


Your Chance
We are looking for a
Call Center Application Specialist to join the Personal Debt Solutions team in a hybrid work setting.

You'll have the flexibility to operate from
Ontario or Quebec while taking charge of the following responsibilities:


  • Supervise inbound contacts to maintain a consistent and high standard of customer service.
  • Collaborate with internal BDO IT and RingCentral IT for system changes and adjustments.
  • Manage the RingCentral support platform overall.
  • Analyze data, propose solutions, and pull data.

How we measure success in your role?

  • Demonstrate BDO's core values - Integrity, Respect, and Collaboration in all aspects of your work. Understand your client's industry, challenges, and opportunities; known for being positive, professional, and delivering top-notch work.

  • Identify, recommend, and focus on efficient service delivery. Thrive in an inclusive work environment that nurtures talent acquisition and retention.
  • Actively engage in adopting digital tools for innovation at the workplace.
  • Enhance your skills through continuous learning and professional growth.

Your background and qualifications

  • Hold a postsecondary education.
  • A Data Analytics certification is a bonus.
  • Excellent communication skills in English and French proficiency is a plus.
  • Minimum years of experience with RingCentral Technology or similar platform.
  • Proficient in Microsoft Office, particularly Word, Outlook, and Excel.
  • Strong customer service and telephone communication skills with a focus on active listening.
  • Capable of thriving in a fast-paced, detail-oriented environment with strong multitasking abilities.
  • Professionalism with a courteous, friendly, and positive demeanor. Willingness to work various shifts, including evenings, weekends, and holidays.

Why choose BDO?
Our people-centric approach has placed us among Canada's Top 100 Employers for 2024.

This acknowledgment adds to our collection of accolades for both experienced and student talent experiences.

Join us to:

  • Contribute to BDO's success and growth in Canada.
  • Enhance your professional skills with numerous learning and development opportunities.
  • Pursue personal goals while impacting your community positively.

Supporting the community:
At BDO, we are actively engaged in supporting local charity initiatives.

Participate in local and national events to give back to your community.


Valuable rewards:
We offer competitive total cash compensation based on performance, flexible benefits, and a leading personal time off policy.

Supporting your overall well-being with wellness initiatives reimbursement.


Work Flexibility:

All BDO staff are expected to work in the office, client site, and virtually. Adopting a flexible approach based on individual and client needs.

Creating work experiences that cater to diverse needs and allowing flexibility in work.


Explore more opportunities at BDO through our careers page.

LI-MJ

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