Representative - Customer Service - Langley, Canada - EECOL

EECOL

Verified Company

Langley, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Why You'll Love EECOL

When you join EECOL, you become part of a global leader in business-to-business distribution, logistics services and supply chain management solutions.

We take pride in having an inclusive and family-like work environment.

We provide a compensation package that offers competitive wages, flexible hours, excellent benefits, and a career you can be proud of.

There are endless opportunities with our promote-within culture

What's in it for You

Permanent, fulltime positions, Monday through Friday. Weekends and evenings are for friends, family, and fun, not work
Enjoy regular salary reviews and incentive opportunities.
EECOL is not just a job, but a company where you can learn, develop, and build your career All training provided. We promote within; excellent opportunities to advance along with educational assistance so you can pursue your career goals.
A benefits package designed with your total wellbeing in mind including generous paid time off, comprehensive insurance options for you and your family, generous flex benefits, health & dental plan, disability, life insurance, vision care, and a retirement savings plan including Pension, RRSP and TFSA opportunities to save for the future
Enjoy a wide variety of perks including discounts on travel, vehicles, entertainment, shopping and many more.

Responsibilities:

Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
Generate sales through personal contact with walkin and/or telephone customers, repeat customers and sales leads, providing information on products, pricing and delivery
Maintain a high level of service to existing customers; managing the customer relationship from contract execution through delivery to after sales service; and generating additional sales through up selling.
Maintain a professional appearance, demeanor, and attitude at all times.
Receive and process customer orders, recommend substitutions, prepare and input sales data and expedite orders
Process and monitor special orders and update customers
Assist customers picking up their orders
Maintain a high level of product and service knowledge
Endure accuracy in all transactions, inventory, and procedures
Participate in all promotional activities and work with suppliers on counter days
Process payments for cash account customers.
Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
Backup support to sales counter with walk in and telephone inquiries.

Qualifications:

High School Diploma or Equivalent required
24 years of relevant experience
Solid interpersonal skills that allow one to work effectively in a diverse working environment
Able to effectively communicate both verbally and in writing
Able to work well under pressure
Strong attention to detail
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

Are You Ready to Launch Your Career with EECOL?

Founded in 1919, we have been offering competitive value and superior service for over 100 years with over 60 locations in Western Canada.

EECOL is one of Canada's leading electrical products distributors.

Our employees stay for the long-term because we offer a rewarding and exciting career, not just a job The majority of our team started in entry-level positions and have enjoyed a variety of career paths taking them to leadership roles throughout the organizations.

Don't miss out on this opportunity; join our team today

We are an Equal Opportunity Employer. It is our policy to not discriminate against any job applicant or employee based on age, race, religion, color, handicap, sex, physical condition, disability, sexual orientation, gender identity, national origin, or protected veteran status or any other protected status.

This policy includes but is not limited to the following:
recruitment and employment, promotion, demotion, transfer, compensation, selection for training including apprenticeship, layoff, or termination._