Customer Service Coordinator- Full-time, Permanent - Toronto, Canada - Chateau Window & Door Systems

Chateau Window & Door Systems

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Full time

Description

Full job description

Chateau Window & Door Systems is a full service window and door sales and installation company specializing in custom homes and renovations in the Greater Toronto Area.

We are an entrepreneurial, growing company and are currently seeking an energetic and enthusiastic _
experienced_
Service Coordinator who can manage, track and resolve after sales service issues as related to the supply and installation of windows and doors.

Position Responsibilities:

Take ownership of a Service Ticket throughout its full life cycle
Communicate with clients with regards to aftersale services.
Resolves problems by executing on action plans provided and communicating them accurately and clearly
Maintain/Update a database of all service issues, including a service calendar.
Coordinate field service technician schedule.
Schedule appointments with stakeholders and field service technician
Work oneonone daily with the Service Technician to ensure a productive daily schedule is kept.
Working with vendors and 3rd parties for parts orders, warranty issues, quotes
Issue work orders for assessments and corrective action
Send completed work orders to accounting for billing
Maintain quality service and communication with Stakeholders and clients
Resolve service issues and improve current service desk methods to increase productivity and customer service.

Knowledge/Experience Required:

At least 2 years of service desk experience
Attention to detail, critical thinking and creative problem solving skills
Strong written and verbal communication skills with a good command of the English language
Provides outstanding customer service to both internal and external stakeholders
Strong organizational and time management skills and ability to manage numerous projects simultaneously
Computer savvy (Microsoft Office required) (MS Sharepoint and MS Access an asset)
Self motivated and enjoys working in a team environment with the ability to work independently
Willing and able to obtain comprehensive industry knowledge (windows/doors)
Detail oriented & Highly Organized
Experience working with tight deadlines in a fast paced environment
Experience in a liaison role with Customer service experience
Experience working with multiple projects
Strong reporting & presentation skills
Ability to use date to Identify trends and make recommendations