Flight Attendant Manager - Thunder Bay, Canada - Wasaya Airways

Wasaya Airways

Verified Company

Thunder Bay, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Reporting to the Director of Operations, the Flight Attendant Manager is responsible for the professional standards of the cabin crews under their authority.

The Flight Attendant Manager will effectively train and develop personnel within their department and continuously manage, lead and coach flight attendants.

The Flight Attendant Manager will be responsible for maintaining training records, programs and applicable manuals.

Duties and Responsibilities:

Responsible to ensure that all programs and manuals developed meet Transport Canada Regulations and Standards
Facilitate the delivery of training programs and lesson plans accurately in accordance with regulatory requirements
Must have a strong understanding of the Flight Attendant position, the Canadian Aviation Regulations (CAR's), the Commercial Air Service Standards (CASS), the Transport Canada Flight Attendant Manual Standards, and the Transport Canada Flight Attendant Training Standards
Action and distribute accident, incident and other occurrence reports
High level of accountability, integrity and confidentiality
Timely with a high level of commitment to ontime performance is essential
Professional, respectful, with a positive work attitude
High level of respect, understanding and regard for First Nations communities
Schedule in house and outsources training
Supervise and develop monthly schedules for Flight Attendants
Prompt reporting of all accidents, injuries and incidences
Knowledge of Occupational Health and Safety policies and legislation
Responsible for hiring, termination and performance management of staff which includes timely completion of probationary and yearly performance assessments according to company policy
Motivated with the ability to work independently and as part of a team
Ability to handle stressful situations in a calm and effective manner
Vastly flexible, with the ability to respond quickly in a dynamic environment
Customer serviceoriented with a commitment to exceptional service
Strong problem solving and analytical skills
Willing to take initiative to make personal and organizational improvements
Effective verbal and written communication skills
Strong attention to detail
Superior time management skills, multitasking skills and the ability to prioritize tasks
Strong leadership and supervisory skills
Ability to think critically and act logically to evaluate situations and provide sound judgement
Ability to build and maintain lasting relationships with all departments, business partners and customers
Perform and uphold Wasaya's Customer Care Commitments to both internal and external customers

Skills and Qualifications:

Minimum Education, Experience and Certifications:

High school diploma or General Education Degree (GED) equivalent
Minimum of 2 years' previous experience as a Flight Attendant or Flight Attendant Manager
Previous supervisory/management experience is an asset
Previous instructing experience is an asset
Proven experience within the industry and a sound knowledge of all applicable regulations
Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations
Must hold a current valid passport
Indigenous and Cultural Awareness Training considered an asset
Demonstrate to Transport Canada and Wasaya Airways that you have the ability to fulfil the responsibilities of the position

Key Responsibilities and Accountabilities:

Ensure that the department is adequately staffed and that those staff are adequately trained in accordance with regulatory and operational requirements
Responsible for the daytoday operation, leading by example the professional standards of the cabin crews under their authority
Issue directives and notices to the flight attendants as required
Action and distribute accident, incident, and other occurrence reports
Process and action any cabin crew reports
Supervise Flight Attendants
Train flight attendants in accordance with the approved training program
Assure that a current and approve Flight Attendant Manual is in place
Assure that a current and approved Flight Attendant Training program is in place
Maintain flight attendant training records
Liaise with other company departments
Development of safety feature cards
Accept and complete other duties as assigned
In their absence, all responsibilities for duties shall be delegated to another qualified individual, except that the knowledge requirements detailed under flight attendant manager qualifications may be demonstrated to the air operator rather than the Minister
Assist and step in for department as required