Merchant Services Collections Specialist Iv - North York, Canada - JPMorgan Chase Bank, N.A.

JPMorgan Chase Bank, N.A.

Verified Company

North York, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

As a Merchant Collections Specialist, you will be responsible for the collection of credit card chargebacks, fees, as well as other disputed cardholder items.

You will locate and contact Merchants by telephone and mail, handle skip-tracing assignments, assess the severity of delinquency, and make decisions based on the firm's established criteria.

You will negotiate payment arrangements and will also act as key liaison with other internal groups in order to promptly eliminate payment and merchant funding roadblocks.

Using tact and discretion, you will advise merchants of the consequences of not meeting their obligations.

In order to minimize losses to the firm, you will also play an active role requesting merchant terminations as well as the return (or billing) of rented equipment.

You will be managing a Collections queue using the firm's proprietary Collections system (PCM) while navigating a complex multi-systems environment, and we are seeking a dedicated Team player with the skill set to match.

Because you will evolve in this role within a relatively small Team, you will soon have ample opportunity to "really make a difference".

The Collections Team is made up of a solid mix of individuals with varied Paymentech skills and experiences, and we value diversity.

Commercial accounts receivable collection experience will be considered an asset, but so will Merchant Acquiring experience in a front line support role.

Skills and Qualifications Summary:

Postsecondary Diploma or Degree in Business Administration, or related discipline.
Banking / C.C. / Pmt. Processing Industry experience a definite asset.
Demonstrated commercial accounts receivable collection experience an asset also.
Excellent PC and keyboarding skills, MS Office products, intermediate Word & Excel proficiency, along with a general and solid aptitude for technology.
Excellent analytical, communication, and negotiation skills.
Proven selfstarter, results oriented, and team player.

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Fluency in French preferred

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

Morgan and Chase brands.

Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.