Front Desk/night Auditor - Kanata, Canada - Homewood Suites by Hilton

Homewood Suites by Hilton
Homewood Suites by Hilton
Verified Company
Kanata, Canada

1 month ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Specifically, you would be responsible for performing the following tasks to the highest standards:


  • Greet guests and complete the registration process to include, but not limited to: inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring guest knows location of room and/or has a bell person accompany him/her.
  • Assist guests with checkout including, but not limited to, ensuring rooms and services are correctly accounted, using the pointofsale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
  • Use upselling techniques to promote hotel services and facilities and to maximize room occupancy.
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
  • Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.
  • Receive, input, retrieve, and relay messages to guests.
Full availability to work weekdays, weekends & holidays (shifts will vary).

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values.

Specifically, we look for demonstration of these Values:

  • Hospitality
  • We're passionate about delivering exceptional guest experiences.


  • Integrity

  • We do the right thing, all the time.


  • Leadership

  • We're leaders in our industry and in our communities.


  • Teamwork

  • We're team players in everything we do.


  • Ownership

  • We're the owners of our actions and decisions.


  • Now

  • Operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

Job Types:
Full-time, Part-time, Permanent


Salary:
$17.50-$18.00 per hour


Benefits:


  • Extended health care

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Morning shift
  • Night shift
  • Weekend availability

Ability to commute/relocate:

  • Kanata, ON: reliably commute or plan to relocate before starting work (required)

Experience:


  • Customer service: 1 year (preferred)

Work Location:
One location
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