Administrative Assistant, Member Services - Surrey, Canada - Fraser Valley Real Estate Board

Fraser Valley Real Estate Board

Verified Company

Surrey, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Organization

Based in the progressive Guildford area of Surrey, the Fraser Valley Real Estate Board (FVREB) is an association of over 5,100 real estate professionals who live and work in the BC communities of North Delta, Surrey, White Rock, Langley, Abbotsford, and Mission.

The FVREB marked its 100-year anniversary in 2021.

The FVREB is small enough to be nimble and bold, yet large enough to be able to make a difference.

With a long tradition of excellence, our mission is to enable the success of our members by providing tools, education, thought leadership and opportunities to enhance their expertise.

As such, our members are publicly valued for their skill, professionalism and contribution to their community.

We are an employer that fosters a culture of innovation, entrepreneurship, and connectedness. We demonstrate care, value and support of our people with an emphasis on wellness. We dream big, we imagine the future, and then we make it happen. Because we can.

We invite you to join our team and be a part of our journey.

It goes without saying that you're a great team player who works well collaboratively and have a high level of personal and professional integrity.

What You'll Do

Member Services (50%)

Respond in a timely manner to membership inquiries.
Efficiently process Membership Applications and/or Transfers.
Maintain Member and Brokerage records on all systems.
Generate member cards for Fraser Valley Members.
Ensure competent processing of Member Data Updates, including member classification updates.
Conduct Directors and Officers information verification.
Liaise with other boards to ensure members have fulfilled all educational requirements.
Maintain meticulous records of membership details and ensure interdepartmental coordination for membership revenue reconciliation.
Collect data, track membership statistics, and prepare reports for various stakeh9olders as needed.
Reconcile billing and payments for Membership revenue.
Participate in focus groups for software updates with a view to providing suggestions for enhancing the system from a perspective of member use; and

Education Support (40%)

Set up and moderate Zoom meetings for Lab sessions.
Arrange for catering with contracted vendors and facilitate the set up and cleanup of the members inhouse lunches and coffee/tea breaks during PDP and lab sessions.
Send out surveys to members at end of education/learning session to collect their feedback

Events (5%)

Support Member events planned by the department, including but not limited to: New Membership Orientation, Professional Essentials Course 25year Member Luncheon, the John Armeneau Awards, the Medallion Gala, the PacificWest Conference, the golf tournament.
Assisting with event setup and tear down. Attending and assisting board members at events.

Reception (5%)

Provide Departmental coverage as needed, including but not limited to frontdesk reception.

What's in It for You:

A competitive Total Rewards package that includes employerpaid "top tier" group health benefits and generous retirement savings. Exceptional paid time off that includes vacation + 11 stats, an optional flexday program, various personal leaves as well as a yearend office closure

- all in support of work life flexibility.

Our own freestanding building with modernization plans in the works, and FREE onsite parking; close to shopping and green space.
A great valuesdriven and fun team with a renewed focus on continuous improvement, career progression, selfactualization and MORE. Yes, you can make a difference here

What You'll Need:

Postsecondary degree or diploma in a relevant discipline or equivalent combination of training and relevant work experience.
Not less than three (3) years of experience in member management, member service activities, or recruitment.
Demonstrated aboveaverage analytical and problemsolving skills, exceptional customer service skills, and a focus on results.
Exceptional organizational skills, including managing multiple competing priorities and adapting quickly to emerging priorities.
Proficiency in Microsoft Office (Outlook, Excel, Word, Power Point) and exposure to or ability to learn interactive software responding to the missionspecific needs of the FVREB.
Demonstrated ability to manage a highvolume workload with conflicting priorities as well as work with a high degree of flexibility and fluidity; and,
Ability to develop external partnerships and internal relationships.
Positive attitude and superior sense of accountability and responsibility over assigned objectives, outcomes, and records.
Ability to collaborate effectively with other units/departments, crossfunctional teams, and external constituents.