Member Services Liaison - Oakville, Canada - Pension Benefit Fund in Oakville

Pension Benefit Fund in Oakville

Verified Company

Oakville, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Qualifications and Requirements:

Minimum 2 years working as a receptionist
Minimum 2 years working in a customer service environment
Experience working in a fastpaced environment
Post-Secondary Education (University Degree or College Diploma an Asset)

Skills:

Exceptional customer service skills
Strong verbal communication and business writing skills
Strong task management skills
Research and analytical skills
Ability to problem solve and recommend solutions as well as implement and execute
Strong microbased computer skills (Microsoft Office)
Promote quality improvement and teamwork
Adherence to Timelines
Self-Motivated

Key Accountabilities:

Answers all incoming telephone calls and transfers telephone calls and inquiries to the appropriate department personnel
Provides exceptional customer service; assists walkins, visitors, and vendors
Responsible for outgoing weekly and monthly mailings
Process returned mail by contacting members, deleting addresses, and adding to Equifax List
Maintenance of member information and record keeping, create new labels and files for new incoming members
Update, Scan, and upload all received member data including Member Information Cards, Beneficiary Designation Cards, Local Union Address Listings
Correspond with Members to gather data as required
Responsible for opening and closing activities
Responsible for the maintaining the cleanliness of the lobby
Responsible for the dispatch, packaging, and correspondence for courier submissions
Maintains daily statistics on total member Walk-Ins and department telephone call distribution
Validates Time Management System daily for staff availability (breaks/lunches)
Corresponds with various requestors outside of the Fund regarding Reception related matters
Maintains interview rooms and marketing materials and literature located in the lobby
Answer basic inquiries. i.e. Address changes. Direct calls to the appropriate location when called in error (Local/Benefit calls)
Rotate with staff to cover reception duties and tasks as require
Assists with general office duties, processing and administration as required
Additional duties upon request
We are an equal opportunity employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, upon request, accommodation will be provided throughout the recruitment, interview and/or assessment process to applicants with disabilities._