Field Support Trainer - Ottawa, Canada - HearCanada

HearCanada

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

What it's all about:

What you'll be responsible for:

Facilitate a positive and effective experience through onboarding, training, and shadowing support to new employees. Provide ongoing posttraining follow up for new employees and address any trainingrelated concerns.
Deliver and motivate trainees through effective training methodologies (onthejob, simulation, knowledgebased, and experiential) via virtual, ILT, elearning, and blended.
Assist in the development and implementation of training programs and content.
Provide coverage for administrative/front desk reception duties when team members are on vacation, sick, or require additional assistance.
Assess onboarded talent risks to identify potential challenges and gaps in the onboarding process and posttraining care.
Create & maintain Standard Operating Procedures by assisting in ensuring best practices are adhered to at centre level such as schedule management, patient recall process, patient database and files.
Participate in required travel the assigned territory (including some out of province travel to Atlantic Canada via plane) which can involve some overnight travel

What we are looking for:

Secondary school education (or equivalent) combined with relevant experience; postsecondary education would be considered a bonus
1+ year of experience in a multisite or territory training position, ideally within a highvolume administrative/clinic environment or within a retail setting
3+ years of experience in a clientfacing role
Clinic, medical, and/or healthcare experience would be a definite asset, though not a requirement
Direct experience with KPIs (key performance indicators) related to sales targets and client service
Technical acumen and comfortability in learning and adopting new software; MS Office Suite is required, experience with EMR/EHR platforms and/or LMS platforms would be a definite asset
Proven ability to build strong relationships with internal/external customers and other stakeholders
Exceptional people skills and ability to train and influence
Excellent written and oral communication skills; ability to communicate appropriately with a variety of stakeholders (peers, management, suppliers, customers, etc.)
Access to a vehicle and a valid drivers license is required; willingness to travel within the assigned territory is required which can include some air travel to Atlantic Canada and some overnight commitments for multiday trips

What's in it for you?