Customer Experience Operations Specialist - Toronto, Canada - Vena Solutions Inc.

Vena Solutions Inc.
Vena Solutions Inc.
Verified Company
Toronto, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

This is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely within Canada.

_#LI-REMOTE_


What you will do:

  • Recruit and manage reference relationships for prospective and current customers
  • Create and maintain indepth customer database and contacts
  • Manage reference request fulfillment and track reference activity and outcomes
  • Drive opportunities for promotion and broadbased leverage of customer success assets
  • Interface with sales to analyze their strategy and advise them on how/when to use references
  • Increase program adoption and visibility
  • Own and lead initiatives working cross functionally with teams to increase the pool of referenceable customers and increase the program effectiveness
  • Produce monthly/quarterly reporting and regular communications to stakeholders
  • Foster and promote longterm, mutually beneficial customer relationships
  • Articulate the value of the program to internal and external stakeholders

Does this sound like you?:

  • Prior experience working within customer success/customer marketing, influencers, and/or peer communities
  • Prior exposure and experience of reference program would be a great asset
  • Experience working in B2B enterprise software and services preferred
  • Prior experience utilizing Salesforce (good understanding in navigating and running reports)
  • Excellent and effective communications skills, both written and verbal
  • Understanding of how to build relationships with volunteers in reference programs
  • Excellent project and time management skills
  • Excellent written and verbal communications skills
  • Selfstarter with a strong sense of ownership
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