Consultant, Client Relationship Infrastructure - Toronto, Canada - CIBC

CIBC

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work.

Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

Job Description:

What you'll be doing

Reporting to the Senior Director, ECRM Strategy, this role provides project management support for the centralized team supporting the ECRM portfolio and program.

The program will enable CIBC to not only help to improve client relationships across the bank, but will also promote team collaboration, improve service efficiency and relevancy, and aid marketing efforts through more targeted cross selling.

This role works in partnership with functional and SBU group leaders across the organization to translate business needs into a sustainable and effective program to manage client relationships.

Accountabilities will include running program governance that aggregates project work together. In addition you will be leading efforts to improve the COE's capabilities in reporting, tracking, and managing the portfolio.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, details on your work arrangement (proportion of onsite and remote work) will be discussed at the time of your interview._

How you'll succeed- Project management - Outline project goals, terms of reference, resource requirements, and costs. Help create a resource plan that ensures all stakeholders have a voice on the project.

Assess the efficiency of the practices and procedures used by a team, and provide guidance that will continuously improve the project plan.- Teamwork - Help internal partners make informed conclusions about the development of programs, products, and services.

Work closely with teams as you work toward a common goal and negotiate deliverables and milestones whenever necessary.- Project coordination - Proactively identify anything that will take projects off schedule and find solutions to correct the problem.

Monitor milestones, and ensure they're completed according to timelines and budgets.

Execute a project plan that is personalized for your team's preferred mix of quality, time, and cost.- COE Improvements - Seek out best practices, assess global news, trends, competitor and consumer user trends, and educate key stakeholders on the threats and opportunities.

Conduct research, data analysis, summarize, analyze and work session facilitation. Work with the Senior Director to develop business case proposals to approve, recommend or reject initiatives in the context of strategic priorities and ROI

Collaboration
Work horizontally across multiple departments to deliver end to end. Work toward a common goal and negotiate deliverables and milestones whenever necessary.
Business Relationships
Work closely with our internal business partners as well as external vendors. Ensuring alignment to business needs, negotiating delivery milestones and escalations with clear lines of communications throughout delivery.

Who you are- You're can demonstrate experience in People Change Management methodology, principles, and tools.- You have a degree/diploma in Business and/or a related field of study.

It's an asset if you have your MBA or PMP Designation.- You embrace and advocate change.

You'll continuously evolve your thinking and the way you work in order to deliver your best.- You're inspired by collective success.

You know that teamwork can transform a good idea into a great one.

You know that an inclusive team that enjoys working together can bring a vision to life.- Your influence makes a difference.

You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC offers

At CIBC, your goals are a priority.

We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

We aspire to give you a career, rather than just a paycheck.- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development

What you need to knowYou need to