Systems Technical Support Analyst - Edmonton, Canada - Deva Applications Ltd.

Deva Applications Ltd.
Deva Applications Ltd.
Verified Company
Edmonton, Canada

3 weeks ago

Sophia Lee

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Sophia Lee

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Description

Education:
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

  • Experience: 1 year to less than 2 years

Tasks:


  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Provide customer service

Computer and technology knowledge:


  • Networking software
  • Internet

Health benefits:


  • Health care plan
  • Work Term: Permanent
  • Work Language: English
  • Hours: 35 to 40 hours per week
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