Front Desk Agent - Fall River, Canada - Inn On The Lake

Inn On The Lake

Verified Company

Fall River, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

As the Guest Service Agent at Inn On The Lake you will be responsible for offering exceptional customer service. A courteous and professional manner is essential to create a positive guest experience during their stay.

The agent will be responsible for working with a Multi-line switchboard, Word processing software, Database software, Computerized bookkeeping system, Central reservation system (CRS), Spreadsheet and the Internet

Work

Schedule:
Work irregular hours (evenings, days, weekdays, weekends)

Education:
College, CEGEP or other non-university certificate or diploma from a 1 year program, or equivalent experience

Experience & Skills:

Display a team player attitude
Possess good interpersonal skills
Possess excellent written and verbal communication skills
Multi

- tasked, Quick learner and attention to detail

Capable of working with or without Supervision
Has a pleasant & outgoing attitude and enjoys working with the public
Fluent in English, both verbal and written

Primary Duties:

Register arriving guests and assign rooms,
Process group arrivals and departures,
Take, cancel and change room reservations,
Provide information on hotel facilities and services,
Provide general information about points of interest in the area,
Exchange foreign currency,
Process guests' departures, calculate charges and receive payments,
Balance cash and complete balance sheets, cash reports and related forms,
Follow emergency and safety procedures,
Clerical duties (i.e. faxing, filing, photocopying),
Handle wakeup calls,
Provide customer service,
Answer telephone and relay telephone calls and messages

Must have own transportation, public transit not available

Job Types:
Part-time, Permanent

Part-time hours: 16-24 per week

Salary:
$16.50 per hour

Benefits: