Business Support Specialist - Woodbridge, Canada - 407 ETR

407 ETR

Verified Company

Woodbridge, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Summary:
- chat channels. The primary goal is to support our customers with information, services and solutions while providing a World Class Customer Experience.

Direct Relationships:

Team Leader, Commercial Relations-

Manager, Commercial Relations
Position Responsibilities:
Manage and improve 407 ETR's relationship with small and medium business customers through developing a good understanding of their business and independently resolving account inquiries.-
Support customer needs, which may vary from explaining billing and account balances to processing transponder lease agreements, credit and adjustment requests, consolidating and de-consolidating accounts, reviewing and responding to customer correspondence and meeting with customers when required.-
Implement corrective actions to resolve accounts, promote regular payments and reduce account administration.-
Professionalism in tone, grammar and overall manner in which customers are addressed to ensure an exceptional customer
experience.-
Perform other duties as assigned
Qualifications:
Postsecondary education in Business / Marketing / Communications preferred. 2+ years of experience in managing business customer relationships.
Strong English communication skills (both written & verbal) as well as good presentation skills.

Strong analytical skills and ability to take initiative to resolve business customer's accounts and issues. Experience working with customers in large fleet, trucking, trailer and construction industries is an asset. Excellent organizational skills as well as the ability to prioritize to meet goals and expectations. Flexible and adaptable in meeting both the customers' and business needs. Ability to work well in a fast-paced team environment. Proficient in Microsoft Office Suite (Teams, Word, Excel, etc.), Salesforce, PeopleSoft and Maestro. Basic accounting knowledge is an asset.- Our Offer- Free 407 ETR usage (taxable benefit)

Competitive salary, bonus structure
Competitive vacation package
Hybrid with flexible working hours
Community culture
Continued education budget
Expect excellence: Collaborative team, learn, and grow with a highperformance team.

About 407 ETR- Highway 407 ETR is an all-electronic open-access toll highway located in the Greater Toronto Area.

The highway spans 108 kilometres from Burlington in the west to Pickering in the east.- On Highway 407 ETR, we offer peace of mind and a fast, safe and reliable trip.

That's why millions of drivers rely on Highway 407 ETR to get around the GTA.

Every driver we serve is one less vehicle on a congested alternate route, giving drivers more time for the things that matter most.- 407 International Inc.

is the sole shareholder of 407 ETR and is owned by:

Canada Pension Plan Investment Board (CPP Investments) through indirectly owned subsidiaries (50.01%);
Cintra Global S.E. which is a wholly owned subsidiary of Ferrovial S.A %); and
SNC-Lavalin (6.76%)

Note:
- _This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization._