IT Analyst - King, Canada - Conestoga College

Conestoga College

Verified Company

King, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Requisition Details:

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Job Title:IT Analyst**:

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Requisition #:23-608**:

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Campus: 3065 King

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Department: Enterprise Solutions

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Payband: H

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Starting Rate: $33.38

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Payband Range: $ $38.75

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Hours/Week: 37.5

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Posting Date: Friday, August 4, 2023
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Closing Date: Sunday, August 20, 2023 at 11:59 PM EST
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Vacancy Type: Support Staff

Fulltime

Support Staff Full-time Net New Position

(First consideration for Support Staff and Academic positions will be given to internal applicants in accordance with the respective Collective Agreements.)

The IT Analyst acts as a systems specialist, working with a team of users and technical staff, to specify requirements, install, test, implement, and provide training and support for systems solutions.

The incumbent consults with users, vendors, and management to determine needs and expectations, analyze current systems and procedures, support automated solutions, define business rules, assess impact, and adapt procedures.

This position acts as an IT resource to areas of responsibility and serves as a conduit between the users, IT staff, and management.

Responsibilities:

Investigates and analyses problems, including the impact analysis of change in order to recommend appropriate solutions
Suggests areas for improvement in internal processes along with possible solutions
Monitors data and systems on an ongoing basis to ensure integrity
Determines the nature, scope, and priority of problems
Develops, implements, and documents solutions
Resolves data integrity situations requiring analysis and mass changes, ensuring that the integrity of system data is maintained throughout all change processes
Provides the appropriate level of assistance, guidance, and support to users
If system issue is confirmed, involves appropriate IT staff as deemed applicable
Conducts analysis to determine requirements, severity, and priority of issues, determines if/when to involve internal staff or vendor
Liaises with the development team when portal changes are required, communicating technical and procedural details in written or verbal format, logging cases, follow up, prioritizing existing cases
Tests new releases of portals
Develops and maintains technical expertise to support the development of new processes, procedures, methods, and users
Trains users; liaising with user departments to monitor utilization of systems and measure the success of a solution
Gathers information to identify user needs, project definition, scope, goals and constraints, and system inputs and outputs
Analyzes information to achieve a high level of indepth understanding of user processes and business rules
Performs business and systems analysis activities
Researches and recommend solutions
Plans for and designs integration between systems
Identifies the impact of new systems in procedures, practices, forms, automated systems, staffing, and overall organization to inform user decision
Creates a plan to effectively transition to the new system in a costeffective, acceptable manner, including training and testing
Focuses on the integration of College Information Systems
Resolves unusual situations that may occur by determining the nature, scope, and priority of the problem and developing, implementing, and documenting the solution
Works with users to provide the appropriate level of assistance, training, guidance, and support
Communicates completion of system changes and updates to users by creating documentation and release notes

Qualifications:

Twoyear Diploma in Software or Database Development is required
Three years of experience working as a System Analyst or Specialist with proven skills in systems analysis, database query, testing, implementation, and evaluation of complex systems
ITIL certification or similar training in IT service management/System Administrator is preferred
Indepth knowledge of system life cycle including system design, analysis, programming, testing, implementation, and documentation techniques in support of enterprise systems
Knowledge of relevant programming languages, databases, and operating systems
Excellent verbal, written, and people skills
Strong analytical, problemsolving, and decisionmaking skills
Excellent planning, time management, and organization skills

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