Technical Customer Support - Vancouver, Canada - TELUS

TELUS

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Location:
Vancouver, British Columbia, CA Edmonton, AB, CA Montreal, Quebec, CA Toronto, ON, CA Calgary, AB, CA- Req ID: Jobs by Category: People & Culture, Finance and Corporate Affairs- Job Function: Procurement, Supply Chain & Real Estate- Status: Full Time- Schedule: Regular
Description:

Join our team and what we'll accomplish together
The TELUS Program Management Team is expanding and hiring Technical Customer Support roles to join our team. This exciting position will be the front line to stakeholder engagement and backend support.

Our talented Program Management Team is responsible for supporting critical processes to enable TELUS operations.

The team is continuously looking for innovative solutions to improve performance and make a significant tangible impact for our stakeholders and customers.

We are driven by continuous improvement to see how we can leverage market research and innovation to improve our program.

Together, we can make sure TELUS optimizes our functional capabilities as much as possible to build a friendly future for Canadians.

If you're excited working in a highly-collaborative environment, passionate continuous improvement, you will have the opportunity to work alongside the best minds in the industry to support our journey to becoming best in class.

We are on a transformational journey within our program management function.

In your Technical Customer Support role, you will help us on this journey by identifying how we can enhance the stakeholder experience within our enablement programs.

You will use market intelligence and program trends to develop and deploy a world-class approach to program support, while ensuring daily operational objectives are reached.

Here's how

Working on individual projects to improve program service capabilities and our stakeholder experience as directed by business needs
Collaborating with a multifaceted team to achieve the strongest outcomes possible for our stakeholders
Create and maintain process guides and tools to support the role and stakeholders exploring selfservice options
Collect, analyze, and report role and programrelated data to drive performance improvement opportunities and stakeholder trends
Performs other functions as assigned which do not affect the value of the job.

Qualifications:

What you bring

A 'cando' attitude and innate belief in the art of the possible
Ability to maintain perspective and confidence in face of difficult stakeholder expectations, system failures, and tight deadlines
Proven track record of professional service delivery in complex and fastpaced environments
Ability to build and maintain effective partnerships internally and externally
Strong business mindset and technology acumen
Passion for using facts and data, translating process and intelligence into effective business decisions in the best interests of the organization
Demonstrated ability to enable and drive change, think flexibly
3 or more years of experience in customer service roles
Fluent in both English and French (written and oral) is a requirement for a number of roles

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