Caseworker - Hamilton, Canada - The Salvation Army

The Salvation Army

Verified Company

Hamilton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Under the direct supervision of the Program Manager, the caseworker will provide a service to people who are homeless or at risk of becoming homeless while interacting in a positive, supportive manner by meeting and developing a case management strategy with the person/family, making referrals to other agencies as appropriate, and supervising practical supportive services while making referrals to other day staff as appropriate.

KEY RESPONSIBILITIES:

ACCOUNTABILITIES:

-
Service Responsibilities

Develop and maintain a caseload.
Complete an intake and assessment on each resident.
Provide problem solving/referral counseling to Booth Centre Shelter residents.
Develop a network and make referrals to existing services and resources in the community including those of other Salvation Army departments.
Provide clients with evening coffee and snack, clean are upon completion.
Design and implement, in consultation with supervisor, an interview schedule that will provide an evaluation of 'quality of life' improvement of successful program participants.
Provide assistance to front desk personnel as necessary, including responding to client issues and crises.
Be available to respond to client issues in the dining hall and kitchen during lunch meal.
Record activities and incidents occurring during the shift in a factual and concise manner using Log Book and/or Incident Book.
Contact emergency service personnel (ambulance or police) when necessary.
Maintain confidentiality with regard to clients/staff and Centre's records.
Work closely with and carry out tasks assigned to you by your supervisor.
Provide the intake and triage of new clients
Conduct initial risk, needs assessments of clients before or at point of entering the shelter.
Provide case management, including assistance to establish a tenancy, referrals, advice and advocacy to clients who are at risk of homelessness or experience homelessness.
Engaging with individuals who are most at risk of becoming homeless and providing intensive support to enable them to remain in their accommodation or return to their accommodation.
Complete statistical returns and reports for the Program
Ability to work after hours on occasions
Experience working in a homelessness early intervention project
Community Engagement experience in an outreach capacity
Knowledge of Residential Tenancy Act.
Develop and maintain good working relationships with private landlords and increase access to this sector for those at risk or are those newly experiencing homelessness
Support individuals accessing shelter through diversion and needing shelter admittance, provide early intervention for first 14 days of stay.
Coordinate access to traditional housing focused shelter case management services if individual does not resolve homelessness by 14 days.
Early Intervention to have an active caseload of 1:20 and achieve a minimum of 3 positive housing related outcomes
Early Intervention to have a minimum 30% retention rate three months post service utilization

-
Organizational Responsibilities

Demonstrate knowledge of The Salvation Army Booth Centre Policy and Procedures Manual.
Meet with Program Director for supervision as scheduled.
Model appropriate qualities for this position i.e., selfmotivation, punctuality, and personal hygiene.
Commit to and sign the agency and clients' confidentiality form.
Attend staff meetings of The Salvation Army Booth Centre Hamilton, Staff Training workshops and conferences, as authorized by the Centre.
Work within mandate and mission of the Salvation Army.
Represent The Salvation Army Booth Centre in a professional manner.

***Perform other duties as required.

WORKING CONDITIONS:

May work with potentially aggressive clients.

This is a
permanent full-time position with
37.5 hours per week. Flexibility in scheduling is required. The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility. Applicable shifts include a 1⁄2 hour unpaid meal break.

Shifts:
Saturday and Sunday 11am to 7pm and Monday to Wednesday 3pm to 11pm.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

EDUCATION, QUALIFICATIONS AND CERTIFICATIONS:

University/College diploma in Social Service and/or a combination of education and related life experience.
Alternative combinations of education and experience may be considered.
Knowledge of Residential Tenancy Act would be considered an asset

PREFERRED SKILLS/CAPABILITIES:

EXPERIENCE AND KNOWLEDGE:

Competent on word processing equipment such as Windows, Microsoft Office etc.
Demonstrates knowledge of Communitybased resources.

SKILLS AND CAPABILITIES:

Excellent oral and written communications skills and effective interpersonal skills.
Ability to work with socially disadvantaged people who may often harbor resentment and anger.
Demonstrated ability to