Bilingual (French/english) Collections Agent (16563) - Barrie, Canada - Bill Gosling Outsourcing

Bill Gosling Outsourcing

Verified Company

Barrie, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Are you looking for a rewarding career? If so, take a leap now towards this fantastic opportunity to join a global business with amazing people

MAKING LIVES BETTER, ONE CONNECTION AT A TIME

For over 65 years, Bill Gosling Outsourcing has been providing business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing.

We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth. Come soar alongside our Goslings, our clients, and our shared customers in one glorious, honking flock

This is a hybrid position and requires you to work onsite from our Barrie office. 100% work-from-home is not available for this position.

WHAT'S IN IT FOR YOU?

Hourly wages starting at $21.00/ hour
Health & Dental Benefits are available after an initial waiting period
An amazing work culture where you can learn and grow
State of the Art office with large windows embracing natural light and beautiful views of Lake Simcoe
Free coffee and tea
Onsite Massage Therapist
Onsite gym with Peloton bike and highend equipment
Onsite cosmetic technician for hair and nail services

PURPOSE OF THE POSITION:

As a
Bilingual
Customer Care Professional you will be responsible to interact with customers/ customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner.

Provides information to customers about product features. Helps customers when they are faced with problems or need information and/or ensure customer information is updated accurately.

You must be fully fluent (written and verbal) in French and English to be considered for this role

RESPONSIBILITIES

Help customers with their questions and complaints
Give customers information about products and services
Ensure customer satisfaction and provide professional customer support
Negotiate payment terms and arrangements, where applicable
Update customer files with appropriate information and ensure the information being placed in customer files follow regulatory, clientspecific, and corporate guidelines
Respond to customers on all inbound/outbound calls

REQUIRED EXPERIENCE/QUALIFICATIONS

Fully fluent in both French and English both written and verbal
Strong communication skills verbal and written
Calm under pressure and can handle higher workload
Previous customer service experience is required
Experience in collections or a call center environment is desirable
You have a desire to grow and drive your career forward

ARE YOU A GOSLING? LET'S FIND OUT

At Bill Gosling Outsourcing, we live by our 5 core values If these resonate with you continue reading and join our team_

- _Never Satisfied

Do you have a fire in your belly to win? We want people on the team who want to win and are willing to commit themselves to this outcome. _

- _Able to Grow, Eager

In order to get better, you must crave to learn continually. You have a desire to always be learning, growing personally and professionally. _

- _Make Others Better

Simply put, for our business to survive and thrive, it will only happen if we all get better. That means everyone at Bill Gosling, not just yourself. _

- _Creativity and Innovation

Methods of doing business are rapidly evolving. We must continually innovate and discover technology solutions that provide superior outcomes._

- _Have Fun, Energetic

We focus on celebrating our wins along the way, laughing at ourselves and with our peers, and generally having some fun keeps the right balance for the family. _

WHERE ARE WE
55 Mulcaster St.

Barrie, ON L4M 3M3

We have offices across the Globe - North America (Barrie, Ontario; London, Ontario; Montreal, Quebec); USA (Hampton, Virginia); Manila, Philippines; San Jose, Costa Rica; Glasgow, UK; Trinidad & Tobago; India - please visit our website for additional information

CHECK US OUT FOR YOURSELF

Bill Gosling Outsourcing is committed to ensuring equal access and participation for people with disabilities. People with disabilities will be treated in a way that allows them to maintain their dignity and independence. _

Salary:
From $21.00 per hour

Work Location:
In person