IT Service Desk - Toronto, Canada - Red Label Vacations

Red Label Vacations

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

JOIN OUR CREW

Position:
IT Service Desk

Status:
_Full Time_

Department:
IT

Reports to:
Support Manager

Location:
Head office Toronto (temporarily remote)

The Opportunity
If you are a well-rounded IT service professional, have a great passion for customer service while keeping the network functioning for everyone, and are a natural when it comes to problem solving - this is the role for you

How You Will Be Spending Your Time

Responding to helpdesk tickets and telephone calls requesting assistance for various IT/Telecom issues
Analyze user requests to determine resolution
Assist users by answering software and hardware related questions
Evaluate the criticality of problems by effectively troubleshooting and when necessary escalate problems
Communicate with external vendors.
Monitor/review alerts and escalate to service provider or IT personnel.
Perform user logon/security administration functions creating users accounts in Active

Directory, password resets, onboarding and offboarding employees.

Record, monitor and respond to user requests utilizing helpdesk ticketing system.
Perform basic telecom and enterprise service requests
Troubleshoot and support VPN, VDI and Citrix connectivity issues.
Create and license users in Office 36
Configure new workstations and laptops for new employees
Other duties as assigned.

The Skills, Experience and Requirements You Need to be Successful

Proficient in Windows 7, Windows 10
Proficient in MAC OS (asset)
Experience with desktop and laptops hardware (memory, CPU, hard drives, wireless, etc.).
Team Player
Willing to work shifts and weekends
Excellence in communication, interpersonal and customer service skills
Solid problem solving skills
Organizational skills
Knowledge of printer operation and hardware configuration
Minimum of a high school diploma or equivalent
Vocational or Technical diploma in IT, Systems Management, or other related field (a strong asset)
Over one year and up to and including three years onthejob experience and/or performing similar duties required

Are You Ready to Be a Part of Our Driving FORCE
Red Label Vacations values diversity in the workplace and is committed to employment equity. In accordance with the

Accessibility for Ontarians with Disabilities Act (AODA), Red Label Vacations will provide accommodation, accessible formats and communication supports for the interview upon request.

Should you require any accommodation during the recruitment process or otherwise, please notify us.

Benefits: