Foh Manager - Vancouver, Canada - 33 Acres Brewing Company

33 Acres Brewing Company

Verified Company

Vancouver, Canada

1 week ago

Posted by:

Sophia Lee

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Description

33 Acres Vancouver Front of House Manager

The Front of House Manager position Encompasses 33 Acres Brewing Company & 33 Brewing Experiment's front rooms day to day customer service and staff management.

This role includes ensuring the staff have all of the tools and materials needed for the FOH to operate at the highest standards daily, including but not limited to; cleanliness, cash management, handling suppliers, stock levels of all supplies, staff management / culture, weekly / monthly inventories and overall accountability for the operation of the rooms.

This person should be present on site during the busiest times of the week.

Delegating to supervisory staff, creating tools to benefit the team and to create more revenue and always working on the efficiencies of the rooms.

Customer service is of the utmost importance, as well as cleanliness, organization and order in the space.

At 33 Acres Brewing Company, we strive to promote a work life balance, and a positive workplace environment.

This position is intended to ensure that all FOH employees understand their expectations and have the tools to do their jobs.

The Front of House Manager will work directly under Tyler Clark and will be required to update Tyler on all things Front of House on a weekly basis.

Beer

Ensuring cold room rotation and organization.
Staff Education on new Beers / Wine / Cocktails
Maintaining and managing liquor inventory systems including updates to wine lists
Maintaining relationships with suppliers

Labour Management

Watching hours for overtime,
Managing labour costs for all departments
Make sure staff are trained and customer focused

Cashouts/float management

Communicating cash needs to accounting department/FOHOD/Office Manager
Balancing daily cashouts
Completing weekly Tips and sending to accounting.

Menu updating online/paper

Keeping all food/drink menus up to date
Communicating any Vinyl needs to Tyler
Ensuring square POS buttons are updated and current

Supplier ordering

Maintaining database of all suppliers
Ordering goods and supervising costs

Inventory management

Completing weekly/monthly inventories
Coolers, Merchandise, food, liquor, coffee/tea etc.
Ensuring all inventory is organized and easy to access by all staff

Staff

Scheduling of staff
Ensuring adequate staffing relative to the day of the week and holidays
Covering shifts when required due to no shows, injury or sickness.
New staff onboarding & training
Continued staff training/upselling
Hiring, firing and Reprimands.
Rollout and implementation of new food/drink items
Training supervisors on new policy/procedure implementation
Effective communication with staff regarding new initiatives / weekly updates.

Management communication

Weekly goals / updates to supervisors.
Weekly briefing with Tyler
Bi-Weekly meeting with Kitchen Manager to discuss food program and any updates

Staff Meetings

Monthly general staff meetings
Monthly supervisor meetings.
Bi-Monthly Staff Team Building Event

Management Communication

Included will be any Labour issues, inventory issues, completion of tasks resolved or incomplete, guest complaints or compliments and the general flow of the shifts.
Weekly meeting with Tyler to go over labour costs, sales, upcoming promotions, B33R launches and other tasting room related items
Monthly meeting with FOH Operations Director Tyler and President Kyle.

Kitchen staff

Empowering kitchen staff and ensuring they have the tools needed to keep pars/order
Ensure quality / consistency is upkept.
Biweekly meeting with Kitchen Manager to go over new initiatives/dishes.

Tasting Room Maintenance / Operations

Maintaining database of suppliers/trades for necessary repairs around tasting room
Ensuring the space/equipment are maintained and repaired in a timely fashion
Ensuring tasting room is New Store Open (NSO) ready daily
Should look like the day we first opened, everyday.
Ensuring cleanliness standards are upheld.

Job Types:
Full-time, Permanent

Salary:
From $19.45 per hour

Benefits: