Datacenter IT Operations Manager - Toronto, Canada - Microsoft

Microsoft

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

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Description

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a

Datacenter IT Operations Manager.
Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services.

As a CO+I Datacenter IT Operations Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.

As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action

Responsibilities:

People Management

Managers deliver success through empowerment and accountability by modeling, coaching, and caring.

Model

Live our culture; Embody our values; Practice our leadership principles.

Coach

Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.

Care

Attract and retain great people; Know each individual's capabilities and aspirations; Invest in the growth of others.

Data Center Operations

Holds team accountable for compliance with service change policies. Documents and drives alignment on dependencies, supplier contracts, success metrics, resource readiness, operational, supportability, and manageability criteria. Ensures that the IT and Critical Environment (CE) service is consistent with servicelevel requirements. Partners with other groups to support global and regional initiatives (e.g., environmental health and safety, risk assessments, certifications). Ensures third parties are compliant with security, safety, and all other guidelines. Supports and executes corrective action based on audit results and findings. Drives accountability with landlord to adhere to MSFT servicelevel agreement. Ensures audits, global and regional initiatives, and thirdparty guidelines are upheld.
Manages/supports alignment to budget of the Data Center and makes tradeoff decisions to adhere to sound fiscal practices. Includes support for budget planning and forecasting. Forecasts demand costs, drives awareness among business leaders on the business implications of service management issues, and negotiates with business leaders to win resources to ensure that the longterm value of the service is maintained. Works with the cost for country or region. Seeks input from team members or senior team leads as required. Monitors After the Facts (ATFs) and Purchase Orders (POs).
Manages/supports alignment to budget of the Data Center and makes tradeoff decisions to adhere to sound fiscal practices. Includes support for budget planning and forecasting. Forecasts demand costs, drives awareness among business leaders on the business implications of service management issues, and negotiates with business leaders to win resources to ensure that the longterm value of the service is maintained. Works with the cost model and reporting system to enable the forecasting, tracking, reporting of costs, risks, and dependencies for a campus, country, or region. Seeks input from team members or senior team leads as required. Monitors After the Facts (ATFs) and Purchase Orders (POs).
Drives translation of KPIs and OKRs for local teams. Clarifies and refines strategic vision to communicate to the teams.
Ensures daily 5 and 15s are conducted around safety and compliance where applicable; ensures no unauthorized or unescorted personnel accesses data center halls. Follows and adheres to run book provided by security division. Reports immediately any safety or security issues or concerns. Ensures team has a culture of safety. Ensures all databearing device polices are followed. Ensures RCA process is followed; manages noncompliance as needed, in collaboration with key stakeholders.

Service Delivery

Determines and recommends need for additional resources. Reviews metrics with team to ensure understanding of targets and current performance levels; aligns team on needed improvements.
Leads team to design service and technology solutions that reduce the risk of deployment and environmental issues prior to production release. Triages and

- prioritizes complex problems against key risks to the business as well as documents and drives the adoption of solutions that prevent recurrence of similar issues. Supports ICs in completing postmortem. Approves root cause analysis and postmo