Reservations Clerk - Caledon Village, Canada - Mount Alverno Resort and Retreat
Description
Education:
No degree, certificate or diploma
- Experience: 7 months to less than 1 year
Work setting:
- Hospitality industry
- Hotel, motel, resort
Tasks:
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Process guests' departures, calculate charges and receive payments
- Maintain an inventory of vacancies, reservations and room assignments
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Provide customer service
Work conditions and physical capabilities:
- Attention to detail
- Fastpaced environment
- Work under pressure
Personal suitability:
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Reliability
- Work Term: Permanent
- Work Language: English
- Hours: 35 to 40 hours per week
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