Public Service Representative - Edmonton, Canada - City of Edmonton

City of Edmonton

Verified Company

Edmonton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Public Service Representative up to 11 months

Job Number:

47483
This position requires an understanding of Facility Maintenance operations and SAP Plant Maintenance.

Work is performed with limited direct supervision and is evaluated based on overall service delivery, reports, records, discussions, and complaints received.

With a focus on the City of Edmonton's Cultural Commitments to Safe, Helpful, Accountable, Integrated and Excellent, you will:

Dispatch emergency and high-priority calls as required to Foreperson/Supervisor and Contracted Services or Vendors and complete associated work orders. e.g. water main break, elevator entrapments
Same day processing of service requests and work orders of client service calls
Ensure all information taken for various work is entered accurately and timely into the SAP system and assigned to various trades personnel
Determine personnel to be dispatched based on type of call/trade required by zone
Clarify and assess client needs, provide solutions or refer the client to the appropriate person for resolution, provide status updates
Determine if requests are recoverable and create settlement rules to external cost centre or internal orders
Review and complete automated work requests, create associated work order
Provide support to field and operations staff
Create internal service requests as a result of onsite observations by FMS field staff
Network with client on behalf of trades and assist Foreman or Supervisor on information for clarity as required
Handle incoming calls and outgoing calls to reach trades personnel as required
Support FMS Admin with the intake of purchase information in support of the approved vendor list for Purchase Orders
Share ideas for improvement and knowledge with coworkers to provide the highest level of service
Relay to client departments any calls received and / or actioned after hours
Perform other duties as assigned

Qualifications:

Completion of Grade 12, supplemented by 2 related courses in the technical area of specialty i.e. call centres, public relations or communications and a minimum of 3 years' public relations and business experience OR
High school education and a minimum of 5 years' public relations and business experience, including a minimum of 2 years' of related and relevant experience
Knowledge of technical, mechanical and operational requirements related to maintenance/equipment and services
Excellent customer service and problem solving skills
Ability to think and react quickly and calmly under pressure
Demonstrated proficiency in SAP Plant Maintenance, Google tools, and general computer skills
Knowledge of the applicable procedures, policies and regulations pertaining to the area of specialty
Ability to communicate effectively with a variety of clients, trade staff, business partners, and public
Strong writing skills with the ability to provide clear instructions
Demonstrate service excellence, embracing diversity and promoting inclusiveness
Demonstrate alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, fostering an environment for others to do the same. For more information on the City's Cultural Commitments, please visit
Demonstrate the foundational competencies, key behaviours and attributes of the City's six leadership competencies: Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker and Creative Innovator. For more information on the City's leadership competencies, please visit
Applicants may be tested

One full-time position for up to 11 months and one part-time position for up to 11 months

Hours of Work: 33.75 hours per week
The weekly hours of work for this position are currently under review and may change at a future time.

Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.

Salary Range:
$ $ Hourly); $47, $59, Annually)

Talent Acquisition Consultant:
NC/JF

Classification Title:
Public Service Rep I

Posting Date:
Aug 22, 2023

Closing Date:
Sept 5, :59:00 PM (MDT)

Number of Openings (up to): - Temporary Full-time

Union:
CSU 52

Department:
Fleet and Facility Services

Work Location(s): Westwood Central Service Yard, St Edmonton T5G 2S7