Travel Customer Service Call Center Agent - Burnaby, Canada - Odenza Vacations
Description
Are you passionate about providing exceptional customer service? Do you have a knack for communication? Are you ready to break in to the fast-paced world of Travel?Odenza Vacations is an award-winning, full-service travel agency based in Burnaby, BC. Staffed by dedicated professionals, we have direct partnerships with major airlines, cruise lines, hotels, and resorts worldwide.
With a commitment to delivering a dream vacation experience, we are looking for motivated and outgoing customer service representative to join our team.
The successful applicant will be responsible for providing exceptional customer service, responding to all inquiries and resolving customer issues as they arise.
Why Choose Us?
At Odenza Vacations we offer a great work environment, friendly staff, guidance from the management team, and continuous on-the-job training.
- An awardwinning organization that has been recognized for outstanding performance and innovative sales strategies.
- A collaborative environment with a supportive team culture.
- A growing organization that provides the chance to learn about travel and grow within the industry.
Qualifications:
- Computer savvy.
- Strong communication skills.
- The ability to "WOW" customers and provide exceptional customer service.
- A passion for people and travel.
- Competitive, goaloriented team player that brings a unique energy to the workplace.
- Ability to thrive in an environment that is fastpaced, challenging and fun
- Ambitious.
- Career oriented, searching for growth and advancement.
- Strong work ethic.
- Willingness to learn.
- Written and verbal fluency in English with knowledge of Spanish, French or Cantonese an asset.
- Valid work authorization.
Job Duties:
- Answer incoming customer inquiries
- Record and modify customer information within the database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested
Work remotely:
- No
Job Types:
Full-time, Permanent
Pay:
$37,288.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- Onsite gym
- Vision care
Schedule:
- 8 hour shift
Application question(s):
- What is your current status in Canada? If you are holding a work permit, please let us know its validity period?
Work Location:
In person
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