Product Owner Customer Journey, Group Benefits - Toronto, Canada - Manulife

Manulife

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world.

From our environmental initiatives to our community investments, we lead with values throughout our business.

To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive.

Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement
Hybrid

What will you do?

Guided by our North Star, cocreate an ambitious vision for each member journey in collaboration with crossfunctional stakeholders
Conduct research and analysis, using qualitative and quantitative methods, to understand customer needs, behaviors, and feedback
Research the competitive landscape and customer sentiment to influence the evolution of target state journeys
Create and maintain documentation of current state and target state journey maps
Facilitate workshops and cocreation sessions with internal and external stakeholders, to generate insights and ideas, and to foster alignment and buyin.
Connect with the appropriate data teams to c ontinuously track, measure and communicate the health of journeys
Work collaboratively with key stakeholders to solve problems and make journey change recommendations
Work with delivery teams to influence priorit izationof epics and features
Consult heavily with delivery teams through development lifecycle, especially during the requirements refinement phase

What do you need?

Bachelor's degree in business, design, humancomputer interaction, or a related field.
At least 5 years of experience developing exceptional customer experiences as a Product Owner, Service /Business Designer, Business Analyst, or a similar role
Proven ability to define and deliver customercentric and valuedriven products that meet the needs and expectations of the market.
A customercentric mindset, with a firm grasp of humancentered design methodologies and a drive to create value for customers and the business.
A strong understanding of agile methodologies to push solutions forward
A c urious and datadriven mindset, with the a bility to understand customers through multiple sources of data and translate it into actionable opportunities.
Excellent collaboration and facilitation skills, with the ability to engage, influence and negotiate with diverse stakeholders.
Excellent communication skills, both verbal and written.
Good knowledge and understanding of Group Benefits products and services, or healthrelated products and services is an asset.
Previous service design or user research experience is an asset.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.

With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States.

We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions.

At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers.

At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion).

We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.

Manulife is an Equal Opportunity Employer

Salary & Benefits
The annual base salary for this role is listed below.

Primary Location
Toronto, Ontario

Salary range is expected to be between
$70,350.00 CAD - $117,250.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short