Client Support - Moncton, Canada - CGI

CGI

Verified Company

Moncton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Are?you?passionate about?providing?exceptional?customer?service??Motivated by helping others?

Together, as owners, let's turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life.

That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.

Your work creates value.

You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You'll shape your career by joining a company built to grow and last.

You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Your future duties and responsibilities
Role and Responsibilities

First point of contact for customers seeking assistance and/or password resets
Create and assign tickets in our helpdesk tool
Escalate unresolved issues to the appropriate team members
Work as a team to adhere to and improve internal processes
Participate in meetings and career progression
Various duties, projects and responsibilities assigned relating to the role
Able to work a variety of shifts during operating hours (Monday to Friday 8am 12pm AST)

Required qualifications to be successful in this role

Excellent customer service skills
Excellent communication skills (written, verbal and interpersonal)
Strong team orientation with a high level of enthusiasm
Selfmotivated with a good sense of responsibilities
Able to multitask and work confidently with mínimal supervision
Minimum of 2+ years customer service experience
Experience in a contact center or help desk environment troubleshooting or providing support is considered an asset
Experience working independently and autonomously in a virtual/remote environment is considered an asset

Required Qualifications to be Successful in this role

Must be fluently bilingual (English & French)
You like helping people this is nonnegotiable
Aptitude for troubleshooting and providing support
Proficient in use of MS Office (ie.

MS Word, Excel)

Home Office / Hybrid Work Requirements

CGI has a hybrid work environment, where members work from home some days and from the office other days.
Home office must include a private work area that's secure, quiet and distraction free and have reliable internet.
Equipment required for the role will be provided (i.e. Laptop, monitor and headset).

Education