Internet Sales Consultant - Surrey, Canada - Mainland Ford

Mainland Ford

Verified Company

Surrey, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Do you have what it takes to join one of Canada's Best Managed Companies?
Mainland Ford has an exciting opportunity for an experienced Automotive Internet Sales Consultant to join their growing team.

About the Role

Reporting to the Internet Sales Manager, the Internet Sales Consultants works directly with e-commerce leads in achieving sales departmental goals.

This role will also assist in generating physical appointments for the Sales Department, whilst utilizing an online presence and increasing online and digital market share for the dealership.

Primary Duties and Responsibilities:

To promote and complete the sale of vehicles in an appropriate, professional and ethical manner with the highest regard to exemplary customer service
Articulate vehicle selection, attributes, model options, features, purchase and finance options, and dealership policies/services
Attempt in achieving sales targets to the best of your ability to exceed individual and departmental sales targets
Execute all Customer Service and Sales training as provided by the Sales Management Team, manufacturer and TAG University; i.e. rapport building techniques, followups on unsold, sold and services guests, phone skills training, scheduling appointments etc.
Utilize dealer socket, or otherwise CRM software to its fullest capabilities and as directed by management
Remain abreast on available inventory to optimize customer choice and inventory turn around
Display and maintain high customer satisfaction ratings
Address all customer issues and escalations in a timely and efficient manner, if unable to resolve ensure your Sales Management Team is made aware immediately
Demonstrate behaviors consistent with the company's expectations as it pertains to interactions with customers, colleagues and vendors
Create sales appointments by calling supplied call logs
Complete all sales documentation in a comprehensive and accurate manner
To service all allocated sales inquiries in a prompt and effective fashion
Remain educated on all product knowledge, finance options, promotions, valueadd products/services, servicing plans, and industry trends
Respond to all incoming internet leads and maintain a service standard with a maximum of 10 minutes response time
Compile and provide biweekly reporting on all internet department performance metrics, including closing ratios, average response times, appointments booked and other metrics as requested by the Internet Sales Manager
Address customer issues and escalations in a timely and professional fashion, escalate to management if necessary
Demonstrate behaviors consistent with the company's expectations as it pertains to interactions with customers, colleagues and vendors
Mandatory completion of walk around, road test and follow up process as outlined by management Follow all Trotman Auto Group policies and procedures as outlined in Employee Handbook and management.
Perform any additional duties as outlined by management

Qualifications:

Minimum of 1 year Automotive Sales experience in an automotive dealership
Must possess a valid VSA license
Valid Class 5 driver's license with a clean driver's abstract
Excellent written and oral communication skills
Excellent customer service skills with the desire to exceed expectations

Tech Savvy

VIN Solutions, Outlook, MS Office Applications, Social Media

About Us

Recognized as one of the most innovative dealer groups in Canada, Trotman Auto Group also known as "TAG", is an industry-leading, diversified dealer group representing 12 major OEM brands through 11 dealerships located across British Columbia.

We have recently been recognized as one of
Canada's Best Managed Companies and have been awarded the
Canadian Automotive Industry Laureate Award for Business Innovation.

Our business is a people business, and we constantly invest in our team's development. We operate our own TAG University and TAG Leadership Academy, with proprietary curriculum and advanced leadership coaching. We are purpose-driven, performance-oriented and principles-led.

Careers with Trotman Auto Group provide: