Branch Service Admin - Moose Jaw, Canada - Rocky Mountain Equipment
Description
JOB TITLE:
Branch Service Admin
BRANCH:
Moose Jaw
REPORTING TO:
Branch Sales Manager
Job Type:
Full time
Job Duties and Responsibilities Include:
- Pull technicians field time sheets, enter time into the spreadsheet for payroll
- Go through completed work order and finalize work orders
- Deal with customers directly; receive their dropped off equipment open a work order get all the information what the repair is, what type of account, must sign off on the initial paperwork
- Complete customer update calls
- Work with technicians to fix time on work orders
- Make and finalize purchase orders, follow up
- Maintain WIP Excel spreadsheet
- Dispatch technicians
- Daily/Monthly Deposits
- Manage and reconcile petty cash
- A/R adjustments (daily review of late accounts, adjustments & reconciliation of accounts)
- A/P calls (incoming calls for copies of invoices & customer collection calls)
- Entering Payperiod hours into digital timecard for submission to Payroll after manager signoff
- Process CNH Payments
- Appointment coordinator for branch staff (calendar management)
Job Requirements and Qualifications Include:
- Exceptional phone etiquette
- Strong computers skills which includes knowledge of Word, Excel and Outlook.
- Understanding of basic accounting
- Document management and filing
- Customer Service Focused
- Ability to direct complaints appropriately
- Effectively directing all customer facing inquiries
- Strong understanding of organizational structure, RME dealer footprint
- Knowledge of Databases and CRM is an asset
- We offer a competitive salary, benefits including health and dental coverage, and personal days._
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