Domestic Freight Coordinator - Milton, Canada - Fraser Direct

Fraser Direct

Verified Company

Milton, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Who We Are

Fraser Direct is a provider of endtoend supply chain services to the Canadian marketplace. Our services include freight forwarding, customs brokerage, warehousing, distribution, and transportation brokerage.
Domestically, our logistics teams work closely with our shipping and client service departments to ensure that our carrier partnerships are strong and that finalmile deliveries are made on time and costeffectively.

Position Summary

The Domestic Freight Coordinator supports our shipping and client service teams in a live fulfillment environment, while engaging with our core domestic carrierbase daily to ensure the smooth delivery of product in the marketplace.
Operating with a positive cando attitude and with determination to find a winning solution are the key reasons our Logistics teams are successful in delivering for our customers, who often have complex requirements.

Values & Alignment

You are a problem solver when a client presents you with a challenge you don't get stumped; instead, the wheels in your mind start turning to generate solutions
You are excited about being at the intersection where Operations and Client Service meets to optimize our clients' transportation network.
Cultivating lasting customer relationships plays on your strengths including being able to efficiently handle client challenges. You are an excellent communicator.

Key Responsibilities

A. Retail Order Routing

Nominate suitable LTL carriers for retail orders inprocess on our Bulk Board System, based on required delivery dates and dynamic justintime fulfillment.
Determine transit time through an understanding of Shipper, Carrier, and Receiver requirements.
Seek out quotes and make recommendations supporting client needs.
Ensure routing is compliant with retailer requirements (i.e. Costco, Loblaws), pickups are made ontime, and collaborate with Quality Teams on exceptions and that adjustments are made for retailer extensions.

B. TMS Dispatch, Track & Trace

Dispatch LTL freight shipments through our TMS (HighJump) or internal systems.
Update domestic carrier fuel surcharge rates in the fuel surcharge table when required.
Monitor shipments in transit to ensure ontime delivery and identify shipments with delivery issues.
Escalate issues with carriers to obtain resolution, alert Client Service teams and follow to resolution.
Complete audit of dispatched shipments and approve for invoicing.
Rating of LTL shipments as per carrier tariff, address rate variances to LTL tariffs as needed.

C. Internal Communication & Service Escalation

Keep the Logistics Manager informed of any service or carrier invoicing issues that cannot be resolved.
Research and resolve billing issues (all carriers).
Contribute to optimizing the LTL shipping process within our operations and to documenting best practices in Standard Operating Procedures ("SOP"s).
Provide support and training for Shipping and Client Service teams, including process and SOP assistance.
Assist with Fraser's Corrective and Preventative Action ("CAPA") program, to document service failures, root cause analysis, and corrective actions to resolve systemic or training issues with carriers and Fraser Direct teams.

D. Carrier Management Support

Attend periodic meetings with the Logistics Manager for carrier reviews, new or renewing tariffs, and service negotiations.
Request quarterly reports for all core carriers to monitor activity against volume targets.
Complete domestic freight comparisons for rates and service standards when requested.
Test rate and accessorial updates on carrier portals, and desktop rating tools.
Maintain carrier contact lists and distribute to the appropriate teams.

E. Local Truck - FDT

Dispatch local shipments to Fraser Direct Transportation ("FDT") 1 driver, assist with communication and instructions to the driver.
Collect and audit logbook entries, paperwork, and receipts. Assist the Logistic Manager as needed with compliance.

F. Other

Qualities Essential for Success

Domestic transportation industry knowledge and experience is required (LTL). 3PL experience is an asset.
Experience in shipping/receiving, dispatch, quoting, analysis, carrier selection, freight negotiations.
Working knowledge of regulatory requirements.
Must be driven to improve processes and take initiative to highlight opportunities.
Strong Microsoft Office knowledge, including Excel skills for rating and pricing analysis.
Experience with Transportation Management Software required.
Able to deal with people professionally at all times.
Ability to work in a fastpaced environment with multiple competing priorities.
Very organized, able to work on multiple tasks and prioritize continuously to meet deadlines.
Flexible, able to dea