Client Management Analyst - Toronto, Canada - Royal Bank of Canada

Royal Bank of Canada

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Come Work with Us
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title
Client Management Analyst

What is the opportunity?

This position will provide high quality day to day servicing to Global Transaction Banking (GTB) to support business growth and retention.

Provides after sales service and support to GTB clients, account managers and product management as it relates to global payment and settlement products/services.

All responsibilities are carried out in accordance with Code of Conduct, RBC Values and Guiding Principles ensuring adherence to Privacy principles
.

Primary Responsibilities:

Acts as advocate for GTB clients for resolution of escalated service related issues and provides advice relative to bank products and services.
Leads on behalf of GTB and or client; ownership of Service Partner problems and follow up with any customer concerns.
Prepares and in partnership with Account Managers, delivers regular Service Reviews for GTB clients as identified by Account Management team.
Provides support to the sales teams' strategy to retain and win profitable business.
Ensures a consistently superior customer service experience and establishes regular communication protocol with GTB Relationship/Account Managers and Client Service colleagues focusing on continuous/initiatives to ensure milestones are met and costs are within budget.
Builds and documents individual servicing need recommendations through communication with clients to account managers for review and appropriate approval.
Account Manager role on some low market and midmarket clients as assigned which includes completing T&C's, introducing new products and services and handling any incoming inquiries for these clients.
Identifies service/operational inefficiencies, which affect clients and makes recommendations for value added enhancements to appropriate entities.
Identifies system or process changes to streamline or improve service/STP playing a key role in the implementation of changes.
Works closely with P&TO teams to establish effective working relationships that will enhance client service, provide competitive advantage and reduce costs.
Consistently reacts and adapts to the changing business environment demonstrating a sense of urgency to deliver a high level of quality service within the established time frames in high profile setting.
Adheres to and has a clear understanding of due diligence guidelines on new accounts according to new account policy.

Position Requirements/Specifications:
(Competencies, Technical Skills, Education & Experience)

Change Leadership
Conceptual Thinking
Business Orientation
Customer Service/Service Partner Orientation
Achievement Motivation
Impact and Influence
Teamwork and Cooperation
Listening, Understanding & Responding
Developing Others
Superior customer service skills
Good knowledge of SWIFT, CBA/CPA rules, LVTS and Payments & Trade related systems.
Excellent oral and written communication skills and interpersonal skills.
Demonstrated analytical and problem solving skills.
Thorough understanding of GTB products
Excellent knowledge of PC's and Microsoft software.
Effectively interacts with management and support staff

- internal and external.

Global Mindset

Job Summary

Address:

TORONTO, Ontario, Canada

City:

CAN-ON-TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Capital Markets

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion
and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth.

We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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