Sheltercare Support Worker - Waterloo, Canada - House of Friendship

House of Friendship

Verified Company

Waterloo, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Employer:

House of Friendship
Type:
Full-Time
Term (Duration):
Contract
Description:

Key Responsibilities:

Engage participants in meaningful support relationships to achieve the goal of obtaining permanent

housing, wellbeing stability and a successful stay while accessing ShelterCare- Understand and consistently implement program policies and procedures, including and not limited

to:
incident reporting, harm reduction, fire prevention, privacy and confidentiality, restrictions
- and restorative practices, storage of personal belongings, etc.

Work with each new person accessing the program for intake conversations and orientation to the

program, including expectations and intended program outcomes of the shelter stay- Engage in rapport building with individuals while doing on the floor tasks such as healthy living

space assessments and life skill building- Connect with a caseload of individuals accessing the shelter to develop personalized housing plans

to ensure experiences of homelessness as brief as possible- Engage participants in building life skills tied to housing retention, such as navigating

community resources to enhance the circle of support and resources pertaining to financial and
- overall well-being

High level of professional accountability and integrity in managing data (e.g. HIFIS, daylogs,

support notes) and any required work involving database entry- Attention to detail and integrity in managing the personal belongings of the people we serve,

including the signing in and out and management of medicationsnavigate emergency services to respond- Implement work procedures to improve our service excellence and organizational culture;

In order to ensure a clean and hygienic environment for all, cleaning up bodily fluids/waste, may,

at times, be required- Witnessing and responding to crisis. Confidently support conflict de-escalation while addressing

behavioral concerns to ensure effective mitigation of risk- Contribute to a culture of belonging and connection where each person is valued

There is an inherent level of risk, and at times unpredictability involved in the work we do
We will work together to ensure we effectively mitigate risk in an effort to create an environment

that is physically and psychologically safe for participants, staff and partners- Assist in program planning, development and improvement through special projects, committee work

or ad hoc working groups- Engage in ongoing training and development, including daily on-the-job learning within the

program, required courses and learning opportunities provided at an organizational level- Participate in scheduled team meetings, program and organizational town halls

Contribute to the organizational strategic planning process and annual planning processes within

the program

Skills & Experience:
Two year post-secondary education in a related field of study (i.e. social services, social work,

addictions, mental health, community development etc.)- Experience providing individualized support services

Experience of homelessness or relating with people experiencing homelessness
Experience of working with those who have experienced mental health challenges, addictions and

trauma- Aptitude for accurate and objective note keeping and data entry

Strong oral and written communication skills
Commitment to a traumainformed and strengthbased approach to supporting people
Very good oral and written communication skills
Ability to handle crisis situations in a calm and collaborative manner
Awareness and support of harm reduction approaches
Comfortable responding to emergency situations and providing First Aid/CPR when applicable
Strong relationship management skills and the ability to engage in meaningful conversations to

develop rapport with individuals- Commitment to understand and uphold the mission, vision and values of House of Friendship is

expected- Maintain connection to your personal reasons for doing this work and how your purpose connects to

the mission, vision and values of the organization and program- Commitment to consistently upholding the policies and procedures for the program and organization,

even when circumstances make it difficult to do so- Exemplary emotional intelligence, resilience, communication, conflict management and problem

solving skills required- Ability to work professionally as a team member with staff, participants and community members

Experience or strong interest in working with diverse and vulnerable populations including people

from various cultural backgrounds, income levels, and sensitivity to their needs- Experience with and willingness to continue learning to use an anti-racism, anti-oppressive and

trauma informed approach to support work, program design, evaluations of processes and service
- delivery