Customer Service Administrator - Mississauga, Canada - ERCO Worldwide

ERCO Worldwide

Verified Company

Mississauga, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

ERCO Worldwide's century-long tradition of excellence has firmly established its reputation for providing reliable, intelligent, and environmentally responsible manufacturing on a global scale.

As one of the largest suppliers of Chlorine Dioxide technology in the world, we are devoted to building genuine customer relationships and delivering innovative, sustainable chemical solutions that improve lives and the health of our planet.

It's our goal to make everyone's lives more productive, convenient, enjoyable, and safe.

OUR VISION:

To be a leader in delivering innovative and sustainable chemical solutions that improve lives and the health of our planet.

OUR MISSION:

We endeavour to provide unmatched value and expertise through sustainable, intelligent,
and reliable products and solutions, creating genuine customer relationships.

Job Summary:

ERCO Worldwide is looking for a Customer Service Administrator to join our Customer Service team on a full-time temporary basis They will be responsible to provide administrative support to the Chemical Sales Coordinators and the Customer Service Senior Manager.

Main responsibilities include, however not limited to, sales & demurrage invoicing, price management, month-end close activities, order entry.
This is a 12-month contract with a possibility of extension.

Major Duties and Responsibilities:

Maintain customer pricing.
Process debit and credit memos.
Prepare demurrage invoices.
Support Chemical Sales Coordinators and Customer Service Senior Manager with monthend close activities.
Assist in Spare Parts invoicing.
Sales order entry.
Provide backup support for the Chemical Sales Coordinators.

Qualifications & Desired Attributes:

13 years experience of customer service
Experience with credit/collections, data entry, and order processing is an asset.
Excellent written and verbal communication skills.
Strong computing skills are a must (Microsoft Office Suite).
Highly organized, detailoriented, and flexible, willing to take on new challenges.
Previous experience with an ERP business system (JD Edwards, SAP) considered an asset.
College diploma in Office Administration or equivalent is required.
Time management. Ability to manage strict deadlines.
Ability to work in a fastpaced, dynamic environment.
Personable, individual must work well in a team environment.

OUR VALUES:

Consistent and Dependable
Customers can expect excellence from ERCO. We deliver reliably, operate safely, and care about our customers' success.
Knowledgeable and Innovative
ERCO helps evolve and improve our industry through thought leadership, manufacturing and product innovation, and proven expertise.
Friendly and Helpful
ERCO sustains its reputation by building relationships rooted in trust, openness, and support.

Proactive
ERCO makes decisions that ensure sustainable health for our employees, customers, and environment.
Premium Performance

ERCO endeavours to excel in all areas, delivering superior goods, value-added services, and unparalleled customer support while maintaining safe, reliable operations.

ERCO Worldwide is an equal opportunity employer and is committed to recruiting, developing and maintaining a diverse workforce in compliance with all applicable Human Rights legislation.

We will make every reasonable effort to accommodate for disabilities made known to us by our employees and applicants.

If you require accommodation during the recruitment and selection process, please let us know and we will make every reasonable effort to meet your needs.