Customer Service Support Summer Student - Edmonton, Canada - City of Edmonton

City of Edmonton

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Customer Service Support Summer Student (Animal Care & Control) 4 months

Job Number:

45509

1 temporary fulltime position for 4 months intended specifically for students currently enrolled in an animal science, animal health technology, veterinary medicine, veterinary medical assistant or related postsecondary certificate, diploma, or degree program, commencing in May 2023_

Increasing the City of Edmonton's livability, the Animal Care & Control Centre looks out for everyone's safety, including animals on the streets.

In this role, you will help lost or stray pets in need.

Animal Care & Control requires a courteous and professional individual who can provide exceptional customer service and educate the public about responsible pet ownership.

In addition, responsibilities include:

Act as the first point of contact at the front counter for animal intake, release, trap rentals and pet licensing
Educate the public on responsible pet ownership practices including compliance with Municipal Bylaws and Provincial Acts
Create and maintain Pet License accounts using POSSE
Intake stray animals and record all necessary information in Shelter Buddy
Release animals back to owners, ensuring all information is documented accurately and mitigate risks of fraudulent claims of ownership
Work in collaboration with Animal Control Officers to impose the fines and fees for stray pets
Process payment transactions for pet licenses, animal release, fines, trap deposits and donations
Count, reconcile and deposit funds collected and prepare daily bank deposits
Maintain public waiting areas shared workspaces and common areas
Complete related clerical duties as required

Qualifications:

Currently attending an animal science, animal health technology, veterinary medicine, veterinary medical assistant or related postsecondary certificate, diploma, or degree program
Experience dealing with customers in difficult situations with tact and compassion is needed; excellent customer service, confidentiality, conflict resolution and interpersonal skills are essential
Knowledge of the Animal Licensing and Control Bylaw 1314
Knowledge of the Freedom of Information and Protection of Privacy Act (FOIP)
Demonstrated ability using Google Workspace Applications
Demonstrated ability to accurately enter data with proven attention to detail
Effective verbal and written communication skills and ability to maintain strong working relationships
Demonstrated ability to manage multiple tasks with multiple elements, competing priorities, limited resources, and restricted timelines
Ability to handle, work with and be around cats, dogs and other animals
Hire is dependent upon a Criminal Records Check satisfactory to the City of Edmonton
Must arrange own transportation; public transportation to the Animal Care and Control Centre is limited
Demonstrate alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, fostering an environment for others to do the same. For more information on the City's Cultural Commitments, please visit
Demonstrate the foundational competencies, key behaviours and attributes of the City's six leadership competencies: Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker and Creative Innovator. For more information on the City's leadership competencies, please visit
Additional assets include experience in or knowledge of:
Knowledge of Payment Card Industry Compliance Standard (PCI)
Familiarity with POSSE, Shelter Buddy, and iNovah

For more information, please refer to our COVID-19 Vaccination Policy ) and COVID-19 Vaccination Procedure ).

Hours of Work: 40 hours per week. NOTE Animal Care and Control Facility is open 6 days a week, 10 am - 6:30 pm Monday - Saturday. Weekend work will be required.

The weekly hours of work for this position are currently under review and may change at a future time.

Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.

Salary:
$ Hourly)

Talent Diversity Consultant:
JY/RA

Classification Title:
Student Administrative

Posting Date:
Feb 23, 2023

Closing Date:
Mar 12, :59:00 PM (MDT)

Number of Openings (up to): - Student Position Full-time

Union:
CSU 52

Department:
Community Standards and Neighbourhoods

Work Location(s): Animal Care and Control Centre, Street Edmonton T5V 0B2