Technical Account Management Team Lead, Cloud - Toronto, Canada - Google

Google
Google
Verified Company
Toronto, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description

Minimum qualifications:


  • Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience.
  • Experience with scaling, mentoring, and managing a technical team.
  • Experience architecting, developing, or maintaining cloud solutions in cloud environments.

Preferred qualifications:


  • MBA or Master's degree in a management, technical, or engineering field with 7 years of customerfacing experience.
  • Experience translating business requirements into technological solutions.
  • Experience collaborating with teams, groups, business units, channel partners, systems integrators, and thirdparty developers to deliver highimpact solutions.
  • Excellent communication, presentation, problem solving, and management skills.

About the job:

As a Technical Account Manager (TAM) Team Lead, you will be responsible for the delivery of TAM services.

You will build, lead, and coach a team of TAMs as they work with their customers to provide core technical, product, and operational advice that aligns directly to the customers business objectives.


In this role, you will build and maintain effective relationships with the Field Sales and Customer Engineering teams to assign, allocate, and prioritize TAM activities for their customers.

You will work with your peer TAM managers to share best practices and will place an emphasis on shared success across your teams.

Google Cloud provides organizations with leading infrastructure, platform capabilities, and industry solutions.

We deliver enterprise-grade cloud solutions that leverage Google's cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future.

Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.


Responsibilities:


  • Manage customer delivery obligations for the TAM role. Identify and propose additional TAM Value Added Service opportunities.
  • Support cloud adoption blocker removal, lead feature request processes, and work crossfunctionally to troubleshoot and escalate issues as needed for customers.
  • Plan for customer events and launches. Partner with Support, Engineering, and Site Reliability Engineering (SRE) to ensure customer success during critical moments. Work with customers and Support to guide issues and escalations to resolution.
  • Build relationships with sales teams. Work with regional Cloud Customer Experience (CCE) portfolio leads and team members to support strategy and lead customer success initiatives.
Google is proud to be an equal opportunity workplace and is an affirmative action employer.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law.

If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

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